Operations Center, responsible for handling the most complex and high-priority security incidents. This role serves as the..., investigation, and response capabilities. Key Responsibilities: Lead investigations of complex security incidents and provide expert...
The SOC Lead is a senior-level cybersecurity professional responsible for leading and managing the Security Operations... Center (SOC). The SOC Lead ensures the effectiveness of threat monitoring, detection, and incident response operations...
. As a Call Center Dialer Manager, you will be responsible for the strategic management of our call center dialer operations...Job Summary The Call Center Dialer Manager will be a key player in optimizing our sales and marketing efforts...
a Customer Service or Contact Center environment preferred 2+ years experience as a SME, Lead or Quality or Performance Coach... operations of a team of 15 Advocates; either virtually or in an office. Motivates, coaches and develops their team members. Meets...
Delivery of Lexis Nexis Infrastructure and Operations, reporting to the Supervisor of Network Service Delivery. Candidate... is responsible for Operational support of the LAN, WAN, Cloud and Data Center for Lexis Nexis' Enterprise and Production environments...
the day-to-day operations in accordance with requirements and KPIs. Prompt identification by investigating deviations... to perform the Services, including all technology, financial, human resources, security, facilities, and communication resources...
and performance across both the high-velocity Contact Center and the Task/Workflow-driven Back Office operations. The expert... of each department (e.g. realtime dashboards for contact center supervisors, task queues for back office managers). Lead the...
The SOC Lead is a senior-level cybersecurity professional responsible for leading and managing the Security Operations... Center (SOC). The SOC Lead ensures the effectiveness of threat monitoring, detection, and incident response operations...
Operations Center, responsible for handling the most complex and high-priority security incidents. This role serves as the..., investigation, and response capabilities. Key Responsibilities: Lead investigations of complex security incidents and provide expert...
operations (incident, change, problem, and request management). Ability to effectively multi-task, prioritize and lead projects... Engineering and/or Operations handling complex and large-scale networks (LAN, WAN, Data Center, Cloud environments). At least 2...
disruption to 24/7 contact center operations and back office task flow. Design, build, and support the critical interfaces... Management (WFM) platform, ensuring its optimal configuration and performance across both the high-velocity Contact Center...