Management with knowledge of WFM tool like Genesys Cloud and/or CMS Avaya Supervisor Excellent skills in real-time time... possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision...
Qualifications: 1 year minimum experience in Workforce Management Excellent skills in scheduling and real-time time management... possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision...
indicators Gather data from various sources and workforce management tools Analyze data to generate insights... indicators (KPIs) to help achieve business goals. Presenting findings to management teams through reports and presentations...
Requirements Candidate must possess at least a Bachelor's/College Degree 3 years minimum experience in Workforce Management... analysis and proactively communicate possible impacts to business Supports management with all necessary reports and planning...
will have a strong personality and experience managing call center technology and in workforce management, the ability to think outside the box... adheres to industry regulations and company policies. Responsible for all aspects of campaign management and strategy...
You can expect to learn many aspects of Workforce Management that our clients engage in. You will also learn effective... teamwork and time-management skills - key aspects for personal and professional growth. On top of key core skills related...
with workforce management principles and practices. Knowledge of relevant industry standards and regulations. Ability to work... within a Management Information System (MIS) to ensure optimal operational efficiency and service delivery. This role involves identifying...
with workforce management principles and practices. Knowledge of relevant industry standards and regulations. Ability to work... within a Management Information System (MIS) to ensure optimal operational efficiency and service delivery. This role involves identifying...
with workforce management principles and practices. Knowledge of relevant industry standards and regulations. Ability to work... within a Management Information System (MIS) to ensure optimal operational efficiency and service delivery. This role involves identifying...
with workforce management principles and practices. Knowledge of relevant industry standards and regulations. Ability to work... within a Management Information System (MIS) to ensure optimal operational efficiency and service delivery. This role involves identifying...
Urgently hiring for one of our direct clients in the Philippines. Job Title: Senior Executive- Workforce Management... related to schedule changes, off phone activities and profile changes Communicate daily reports to leadership teams (WFM...
. Standardized Reporting: Produce and distribute accurate daily, weekly, monthly, and quarterly workforce reports for management.... Experience: 3+ years of proven experience in Workforce Analysis, Workforce Management, HR Analytics, or a similar data-intensive...
and efficiency. Team Development: Mentor WFM analysts and schedulers; build a high-performing workforce planning team. Foster... a culture of data-driven decision-making and operational excellence. Qualifications 7+ years Workforce Management experience...
, insightful business recommendations for executive and operational stakeholders. The Analyst will bridge the gap between WFM.... What Are We Looking For in This Role 3+ years of experience in a Workforce Management, Business Intelligence, or Analytics role, with a strong preference...
: Design optimized schedules leveraging WFM platforms (NICE, Verint, Aspect, IEX, Genesys). Lead intraday management, ensuring.... Qualifications 7+ years Workforce Management experience in BPO or global contact center environments. Proven expertise...
complex workforce and operational data into actionable, insightful business recommendations for executive and operational.... What Are We Looking For in This Role? 3+ years of experience in a Workforce Management, Business Intelligence, or Analytics role...
Job Description: We are seeking a highly organized and detail-oriented Senior Executive Workforce Scheduler... and workforce management tools. Strong understanding of labor laws, compliance standards, and company policies. About Us: EXL...
Job Category: Workforce Management Job Description: Responsible for intra-day management processes for operations... and shape data, create customized reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS...
Job Category: Workforce Management Job Description: Responsible for intra-day management processes for operations... and shape data, create customized reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS...