Our client is hiring a Program Manager (PM) to lead a large-scale Service Desk contract supporting a DHS agency.... This program provides 24x7x365 Tier I, Tier II Advanced Support, and Account Service Desk (ASD) services to thousands of federal...
Service Desk Program Manager On-site in Ashburn, VA Ability to obtain and maintain a Public Trust clearance... of a 150-person Tier I and II Service Desk. The Program Manager will serve as the primary point of contact for the Contracting...
continuous improvement in customer service delivery. The Program Manager II serves as the primary point of contact with the...The Program Manager II provides overall leadership, direction, and oversight of the contract. This position...
services that meet mission needs for Defense and Federal customers. We are hiring a Program Manager II for an exciting... opportunity located in Ashburn, VA. Job Description and Responsibilities ESM is looking for a full-time Program Manager II who...
for effective collaboration with cross-functional teams. The Senior Manager should possess problem-solving abilities, drive.... By fulfilling these responsibilities, the Senior Manager will ensure the Site Reliability Engineering team delivers a robust, secure...
protocols, and customer service standards. Coordinate with the Operations Manager and Program Manager on incident reporting.... Experience: Minimum 5 years of IT service desk or call center experience, with at least 2 years in a supervisory or team lead...
also involves working with multiple stakeholders across technical teams, Senior Leadership, data analysis, Internal and External... the problem management process within the service management tool, ServiceNow. Essential Functions: Lead Major Problem...