Service Delivery Manager to serve as the operational hub of our lean IT services company. This role will coordinate... all technical team activities, optimize our Thread AI automation system, and ensure exceptional client service delivery...
Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team... of solutions, technologies, and industries. Key job responsibilities As an experienced Professional Services Delivery Manager...
effective and efficient process operations. Own and manage the service delivery and performance with defined SLAs/KPIs...Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform...
service delivery. Set up appropriate performance targets and conduct timely performance reviews to develop team members...Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform...
in Service Delivery and/or Customer Support, preferably with Telco industry Bachelor's degree in Electronics and Communication... processes, procedures, systems and reporting to improve customer service and reflect changing business needs. Prepares...
as needed. Service Delivery and Quality Assurance: Ensure timely and accurate delivery of shared services, meeting established service... or concerns. Continuously evaluate and improve service delivery metrics, KPIs, and reporting mechanisms. Relationship Management...
Details: Act as Single Point of Contact (SPOC) for client(s) Responsible for day to day delivery of Service Desk... and project management skills ITIL Foundations experience a plus (for ITO Service Delivery) Attendance and schedule adherence...
measures as needed. Service Delivery and Quality Assurance: Ensure timely and accurate delivery of shared services, meeting... to address any issues or concerns. Continuously evaluate and improve service delivery metrics, KPIs, and reporting mechanisms...
and negotiation of SLA's. Translates customer requirements into working instructions for Service Delivery. Mitigating and solving... resolution, service request, activities related to Change Request, etc. Provide detailed reports related to service delivery...
Development: Develop and implement the service delivery function, identifying gaps, establishing strategic plans, and aligning... indicators to guarantee that systems, procedures, and methodologies are in place to support outstanding service delivery...
to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services Provide leadership... and project management skills ITIL Foundations experience a plus (for ITO Service Delivery) Attendance and schedule adherence...
Improve the key success metrics associated with goals. These include: o Customer Satisfaction Score o Service Level... - Strong Knowledge of customer operations, escalation processes, and customer service best practice. -Excellent people leadership skills...
outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer... Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies...
Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to oversee and enhance People operations by driving Continuous Improvement initiatives, ensuring accurate representation of people data in the Workda...
DUTIES AND RESPONSIBILITIES Work on approved BRD and/or User stories as reference to the required features and controls of the application development build. Analyze business requirements and translate them into technical specifications for...
. Exposure to global teams with potential to grow into a Service Delivery Manager role. A dynamic, fast-paced environment...Job Description: Role Overview The Service Delivery Process Lead is responsible for establishing and governing...
are met, and customer experience is protected. The role supports the Digital Operations Manager by leading frontline execution, monitoring..., vendors, and business teams for quick resolution. Ensure incidents and service requests are logged, tracked, and resolved...
for your team. You’ll report to the Senior Manager, Sales Service Delivery. We’re looking for a leader to Act...Your potential has a place here with TTEC’s award-winning employment experience. As a Sales Service Delivery Team Lead...
are met, and customer experience is protected. The role supports the Digital Operations Manager by leading frontline execution, monitoring... with IT, vendors, and business teams for quick resolution. Ensure incidents and service requests are logged, tracked...
. You’ll report to the Manager, Service Delivery. We’re looking for a leader to Act as one, as you will encourage and motivate... escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team...