and managing the overall service delivery operations team including Service Delivery Managers and/or Service Delivery Coordinators.... This role ensures operational excellence, compliance with SLAs, and continuous improvement across all service delivery processes...
and managing the overall service delivery operations team including Service Delivery Managers and/or Service Delivery Coordinators.... This role ensures operational excellence, compliance with SLAs, and continuous improvement across all service delivery processes...
across all service delivery processes. The Operations Manager acts as the strategic and operational leader, driving efficiency, Client... our JOB SUMMARY: Responsible for leading and managing the overall service delivery operations team including Service Delivery Managers...
across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client..., pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery...
service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations... required manager development training Promote the Concentrix values through both behavior and attitude, including being an advocate...
with the onshore People Operations Manager partnering with the People Delivery team based in the Global Shared Service Centre...Primary Details Time Type: Full time Worker Type: Employee The People Service Delivery Partner is required to work...
with the onshore People Operations Manager partnering with the People Delivery team based in the Global Shared Service Centre...Primary Details Time Type: Full time Worker Type: Employee The People Service Delivery Partner is required to work...
our JOB PURPOSE/MISSION/SUMMARY: Under the general supervision of the Second Line Operations Manager, the Operations Manager runs... to the process team Implements processes as defined by the process team Works closely with the Operations Manager of the...
State/Province Central Visayas (Region VII) Country Philippines Department SERVICE DELIVERY MANAGEMENT Date Tuesday....com and explore our commitment to diversity, inclusion and belonging. JOB PURPOSE/MISSION/SUMMARY: The Product Operations Manager role...
to their roles and responsibilities required to support contracted service delivery to the Customer May lead or manage a CFT...-party organizations Coaches and mentors Customer Operations Specialists in their development and delivery of daily functions...
our Transition Project Management Operations Manager (Shared Services Center) Job Description Job Summary The TPM Operations Manager..., ensuring alignment with global standard processes and methodologies. The TPM Operations Manager collaborates with Global...
accountable to their roles and responsibilities required to support contracted service delivery to the Customer May lead or manage...-party organizations Coaches and mentors Customer Operations Specialists in their development and delivery of daily functions...
Manager, Operations As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining... manages Customer Service teams, monitors and tracks deliverable to ensure quality service delivery to our clients. We expect...
Delivery: Partner with WFM, QA, and IT to remove blockers. Ensure staffing levels and workflows align with global standards... across all teams. Customer Experience: Monitor VOC and NPS trends to address service pain points and reinforce resolution excellence...
Delivery: Partner with WFM, QA, and IT to remove blockers. Ensure staffing levels and workflows align with global standards... across all teams. Customer Experience: Monitor VOC and NPS trends to address service pain points and reinforce resolution excellence...
. Operational Delivery: Partner with WFM, QA, and IT to remove blockers. Ensure staffing levels and workflows align with global... workflows across all teams. Customer Experience: Monitor VOC and NPS trends to address service pain points and reinforce...
operations in accordance with requirements and SLAs Prompt identification and resolution of Service delivery issues including... resources. Install all Service delivery processes and Service Level reporting mechanisms Recruits, selects, hires, and trains...
cross-functionally with Product, Operations, and Service teams to improve workflows and unlock future growth. Partner... transitioning payroll teams to marketplace or outsourced service delivery models. Have implemented payroll tech or led platform...
Overview The Senior Manager for Client Services will lead and manage the operational support and strategic delivery... service delivery meets and exceeds expectations while identifying opportunities for innovation, efficiency, and account...
' pricing strategy and cost management to ensure sustainability of the service platform. Manage and oversee the delivery... is looking for a Shared Services Manager as part of its local expansion Work Duration: Hybrid work set-up (Mon-Sat, full time and permanent...