as required. Negotiate, agree, design, manage and maintain Operational Level Agreements (OLA's) or Operational Service Protocols (OSP... Service Level Management requirements for proposed new services and changes. Responsible for Daily Service Review, Weekly...
. Manages service performance, drives continuous improvement, and acts as the main point of contact for service-related matters.... Collaborates with technical and business teams to monitor, forecast, and optimize service quality. Ensures alignment with ITSM...
Manager Familiarity with service level management tools Experience in a similar role or has background in the implementation...Job Summary: The Service Level and Quality Management Associate acts as technical subject matter expert...
Job Title: IT Service Desk Agent Level 1 Department: IT - Managed Services Reports To: Service Desk Manager Roles... by evaluating and analyzing the symptoms Deliver service and support to end-users, including via remote connection or over the...
SUMMARY Enshored is seeking a professional Customer Service Representative with a passion for growing a long-term... Bonuses 13th Month Pay ESSENTIAL DUTIES AND RESPONSIBILITIES Flexibility to learn all types of Customer Service channels...
About the job Service Desk Agent - Level 1 Employer: An MSP company located in Burbank, California, USA Work Setup... (After a 90-day probationary period) Requirements: Strong Customer Service Skills Excellent oral/written communication...
) Requirements: Strong Customer Service Skills Excellent oral/written communication skills Thorough understanding of computers..., such as password resets, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 and Level 3 support...
Job Title: Service Technician – Level 2 Department: Service Reports To: Service Manager Location: JMC BALINTAWAK... Job Type: Full-Time Position Summary: As a Service Technician – Level 2, you will be responsible for performing intermediate-level...
Job Title: Service Technician – Level 2 Department: Service Reports To: Service Manager Location: JMC MAKATI... Job Type: Full-Time Position Summary: As a Service Technician – Level 2, you will be responsible for performing intermediate-level...
Job Title: Service Technician – Level 2 Department: Service Reports To: Service Manager Location: JMC PAMPANGA... Job Type: Full-Time Position Summary: As a Service Technician – Level 2, you will be responsible for performing intermediate-level...
programs and practices Report to Immediate superior or Service Manager Duties and Responsibilities Use technical skills... Job Control or Service Advisor to review vehicle concerns· Accompany customers on a vehicle road test (if needed) Perform the...
Jobs Job Description Apply now Start Please wait... Job Title: Mid Level manager (MLM) L2 City: Manila State/Province: Manila Posting Start... any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume...
to Skip to Content Link Search Jobs Job Description Apply now Start Please wait... Job Title: Mid Level manager... by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting...
to Skip to Content Link Search Jobs Job Description Apply now Start Please wait... Job Title: Mid Level manager... by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting...
Job Summary: The Property Manager is responsible for overseeing the day-to-day operations, administration... that properties are managed efficiently, tenants and homeowners receive excellent service, and all operations comply with company...
service by automatic systems - some DNS record creation/deletion/updates and DHCP management. Troubleshoot all DDI related...
. Ensure the team follows the incident and change management procedures. Monitor Service Level Agreements (SLAs...) for responsiveness and coverage. Provide regular reports and statistics for service management. Support for issues and mentoring for line...
and enterprise integration patterns Solid understanding of project delivery frameworks and governance Mid-Senior Level / Manager... is responsible for translating high-level architectural designs into detailed technical solutions, leading the technical...
at a Glance An established Australian Managed Service Provider is looking for an experienced Helpdesk Support Engineer (Level 2...–3) to deliver advanced technical support, resolve escalated issues, and help maintain high-quality service delivery...
procedures. Monitor Service Level Agreements (SLAs) for responsiveness and coverage. Provide regular reports and statistics... for multiple projects, as designated by manager, with adherence to overall enterprise architecture and network, service, and system...