Join our dynamic team as a Manager in Global Archer Services , where you will have the opportunity to leverage... specifically Business Continuity. Well-understood connection with Crisis Management, Incident Management, Disaster Recovery...
Join our dynamic team as a Manager in Global Archer Services, where you will have the opportunity to leverage... in OSFI E-21 specifically Business Continuity. Well-understood connection with Crisis Management, Incident Management...
must be able to lift basic office equipment up to 20 lbs. Skills: Communication, Critical Thinking, Customer Service, Incident...Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to lead and define IT Service...
relationships and associated contracts. Communicates to stakeholders, including high management, of any major incident or problem... with key internal and external stakeholders, including Service Leads, Account Leads, Commercial Leads, Operational Capability...
(like MTTR, CWT, QOS). ITSM processes (Incident Management, Problem Management, Fulfilment Requests, Change Management). Prepare.... Manages service performance, drives continuous improvement, and acts as the main point of contact for service-related matters...
and initiatives as directed by the Service Desk Manager. Qualifications 1-2 years IT support experience on a corporate Service Desk..., accuracy, and proficiency. Perform remote troubleshooting, diagnostics and incident resolution using remote system management...
Customer Service Manager to ensure new hires are well-prepared to meet quality standards. Customer Advocacy: Advocate for the... Assurance Specialist, or similar role within a contact center/Customer Service environment. Strong analytical and problem...
, technical expertise, and excellent customer service skills. Key Responsibilities: Provide technical support of the full... Leaders and Customer Technical Services Manager to understand team goals and objectives and monitor performance...
and hand with the Global Service Desk Manager in supervising daily operations of a Global Service Desk team, helping to ensure... on establishing immediate communication between Incident Manager and end users and gathering relevant details. Aptitude for working...
Support Chat Rooms, Incident Tickets, App Manager Dashboards, and Email. It is the responsibility of the Service Desk team... with Supervisors and Service Desk Manager, conduct audit review sessions Monitor and assess operational performance compared to the...
for the business service support and engineering dedicated to the needs of the cohort, or business unit (BU). As independent...:Efficiently diagnose and resolve technical issues by adhering to established Service Level Objectives (SLOs). Ensure issues...
Job description: Role Overview: The Major Incident Manager (MIM) is a key member of the Critical Resolution Centre... to restore service efficiently while maintaining composure under pressure. This role has rotating work schedule...
for the business service support and engineering dedicated to the needs of the cohort, or business unit (BU). As independent...-standard requests and resolve technical issues by adhering to established Service Level Objectives (SLOs). Acts as point...
, and escalation paths for all services. Ensure daily operations align with ITIL v4 principles (incident, problem, request, and change...Role Overview The Service Delivery Process Lead is responsible for establishing and governing service delivery...
resolution. Follow established incident management processes and procedures to ensure consistent and effective service delivery... Jobs Job Description Japanese Bilingual Service Desk Agent Job Location: Taguig City, Taguig City Location Flexibility: Primary Location...
resolution. Follow established incident management processes and procedures to ensure consistent and effective service delivery... Jobs Job Description Japanese Bilingual Service Desk Agent Job Location: Taguig City, Taguig City Location Flexibility: Primary Location...
, and other infrastructure issues Virus/Spyware Removal/Detection Reports complex issues to Incident Manager MINIMUM REQUIREMENTS Ability... fixes for new issues. May work with infrastructure and create new solutions. Assists with maintaining an accurate Service...
established incident management processes and procedures to ensure consistent and effective service delivery. Problem... Jobs Job Description Japanese Bilingual Service Desk Agent Job Location: Taguig City Location Flexibility: Multiple Locations in Country Req...
with the Branch Operations Officer and Service Manager roles in other banks. Key Responsibilities Branch Operations... and other financial services. This bank is looking for an experienced Service Head who is well-versed in overseeing the overall branch...
service delivery. Problem Management: Identify and document recurring incidents to identify underlying problems.... Contribute to the problem management process by providing information and insights to facilitate root cause analysis. Service...