value every day. About The Role The Support Desk Technician (Tier 1) at Proper Sky is the first point of contact... and thoroughly. Problem Escalation Support Gather detailed information and troubleshooting steps before escalating issues to Tier 2...
value every day. About The Role The Support Desk Technician (Tier 2) at Proper Sky is a key member of our service delivery... issues (DNS, DHCP, VPN, Active Directory, etc. Troubleshoot escalated support tickets from a Tier 1 technician Identify root...
Job Summary: The Tier 2 Service Desk Specialist is responsible for providing advanced support for client incidents... issues when unable to resolve. Act as initial escalation point for issues unable to be handled by Service Desk Level 1...
Summary The Tier 1 Helpdesk Technician serves as the first point of contact for IT support requests. This role... or equivalent required; associate degree or technical coursework preferred 1-2 years of experience in an IT support, service desk...
Summary The Tier 1 Helpdesk Technician serves as the first point of contact for IT support requests. This role... system Route and escalate tickets to appropriate Tier 2, Tier 3, or specialized support groups based on established...
About the job Level 2 IT Support Technician Salary Range: USD 1,600 USD 2,000 per month Working Schedule: Monday... to full Level 2 responsibilities. About the Role Were looking for a remote Level 2 IT Support Technician who loves...
skills for Root Cause Analysis for all Severity 1 Incidents. Respond as a Tier III backup to all End User support calls...Make a difference. Be happy. Grow your career. The Role Provides level 3 support to Tier I and II Customer Service...
issues while responding to Level 1 and 2 service tickets. There is also the potential for Tier 3 support work in conjunction... world class desktop support and end-user server administration for all client issues while responding to Level 1 and 2...
in a service desk or technical support environment as a Tier 1 Technician. Strong communication skills, professional client... incidents efficiently while delivering an exceptional customer experience. The technician will support, maintain, and document...