WHAT IS YOUR ROLE As a Customer Support Manager, you will lead a growing multi-level team responsible for delivering exceptional... customer support experiences. You'll drive operational excellence, build scalable processes, and coach future leaders...
WHAT IS YOUR ROLE As a Customer Support Manager, you will lead a growing multi-level team responsible for delivering exceptional... customer support experiences. You'll drive operational excellence, build scalable processes, and coach future leaders...
ABOUT THE ROLE Power Factors seeks a Manager in Technical Support Operations in the Customer Support department to complete... a pivotal role as an internal support escalation subject matter expert. Our technical support services provide our customers...
We are seeking a hands-on and highly capable Team Lead to oversee our Tier 2 Application Support team for a mission..., and develop support engineers and analysts. Manage team workload, monitor performance metrics, and drive continuous improvement...
, to align on strategy and execution. The company is founder-led, profitable, and growing. Our regional Support Managers run... world-class Support teams - solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop...
operations to support the Practice Manager in daily administrative tasks while overseeing and coordinating a team of Virtual... practice. Requirements Key Responsibilities: Practice Manager Administrative Support Provide direct administrative...
The core mission of the Operation Support Associate is to provide helpful information, answer questions, and respond... with colleagues as necessary Escalating concerns through known escalation paths Providing feedback on the efficiency of the client...
, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation..., and successes. Relay consistent issues to the Client Experience Manager in a timely and efficient manner Technical Support...
WHAT IS YOUR ROLE As the Shift Lead, Technical Support you are responsible for the day-to-day management of your team. You will serve... as a point of escalation for issues outside the authority of a team member as well as coordinate with clients from time to time...
. Technical resource and escalation for Genesys Cloud Engineers as well as clients and vendors In consultation with the Manager... of Support Services, manage escalation process and procedures related to assigned Genesys Cloud accounts In consultation...
Consultants, Escalation Managers and the team Manager for reported issues, concerns or enhancements based on customer requests..., to produce predictable results that fuel the exceptional customer experience. The Genesys Cloud Support Engineer provides...
, and mentoring, and staying hands-on with support operations. Key Responsibilities Act as the primary escalation point for complex...About the role We're looking for a Team Leader to join our Support Team , combining technical and organizational skills...
and reduce configuration drift. Escalation Support: Act as an escalation point for Tier 1 engineers, providing calm guidance...Position Overview We’re looking for an Applications Support Engineer to join our team! As a key member of the...
in handling customer escalation in the absence of the team's supervisor and/or manager or as required What You Need To Succeed Can... support to Opentext customers via phone and/or electronic format for various Opentext products and services through Spanish...
Supervisor/Manager to ensure the team meets its KPIs, and support colleagues as needed to achieve team goals. Leadership... / Location: MNL ISSC - Business Support Services Control Tower Line Reporting: Business Support Services CT Team Leader...
daily operations of assigned teams, assist Operations Manager in improving team productivity and efficiency and support... as back-up if volume is high (i.e. takes escalation/non-escalation calls, provides email support, and/or handles support work...
daily operations of assigned teams, assist Operations Manager in improving team productivity and efficiency and support... as back-up if volume is high (i.e. takes escalation/non-escalation calls, provides email support, and/or handles support work...
OFFERS Responsible for providing technical support to Opentext customers via phone and/or electronic format for various Opentext products... Technical Support Specialist must be able to effectively communicate technical solution to a customer who may or may not be EDI...
causes and implement permanent fixes Provide remote and occasional on-site support for critical issues Problem Escalation... Nation, along with other third-party training and support. At Proper Sky, you'll learn our systems, improve them, and bring...
The core mission of the Operation Support Associate is to provide helpful information, answer questions, and respond... with colleagues as necessary Escalating concerns through known escalation paths Providing feedback on the efficiency of the client...