to enhance user experience. Communicate across departments, coordinate with others, and lead the team to achieve goals. Develop... and improve relevant systems and processes to support team development. What We Look For In You Full-time Diploma...
timelines, helping to track performance and support strategic decision-making. Lead or contribute to ad hoc customer experience... improvements to increase productivity and customer satisfaction. Provide necessary reports to the management team within agreed...
in Cantonese, English, Mandarin. Demonstrated ability to lead others in understanding, accepting and managing quality of work... skills, background analytics, proactive attitude and focus on excellent customer service or support. Driven and able to multi...
and more. What You'll Be Doing Project Management & Implementation Lead optimization projects for the customer service center based on KPI.... Process Optimization & Efficiency Improvement Analyze current customer service processes (e.g., ticket handling, complaint...
and more. What You'll Be Doing: 1. Project Management & Implementation Lead optimization projects for the customer service center based..., and analyze root causes. 2. Process Optimization & Efficiency Improvement Analyze current customer service processes (e.g...
and more. What You'll Be Doing: Overseeing Customer Service Operations, including monitoring and reporting metrics such as customer... and strict adherence to processes. Work cross-functionally with stakeholders and support teams to ensure best-in-class customer...
Centre / Call Centre is preferred delivering omni-channel customer service. 3-5 years' experience as a Team Lead or Senior... service team is a distinct advantage. Required Skills Excellent communication skills English/Mandarin (spoken and written...
opportunities and maintain strong relationships with existing clients, providing exceptional customer service and support. Conduct...Job Title: Sales Manager (Mandarin Support) Location: Jalan Pudu, Kuala Lumpur Salary: RM7,000 - RM8,000 per month...
opportunities and maintain strong relationships with existing clients, providing exceptional customer service and support. Conduct...Job Title: Sales Manager (Mandarin Support) Location: Jalan Pudu, Kuala Lumpur Salary: RM7,000 - RM8,000 per month...
opportunities and maintain strong relationships with existing clients, providing exceptional customer service and support. Conduct...Job Title: Sales Manager (Mandarin Support) Location: Jalan Pudu, Kuala Lumpur Salary: RM10,000 - RM12,000 per month...
by. We are looking to continuously exceed customer expectations. What you will be doing : Lead and supervise a team of customer service... as possible, but as we are not entirely there yet so we are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible...
other AP tasks as and when required. Support new and existing team members through proper knowledge transfer, sharing... requirement before invoice booking. Ensure transaction processed by Accounts Payable team does not lead to Inter-company...
Moderation / Content Quality / Safety environment; - You are proficient in both English and Mandarin since the role... Qualifications: - You possess experience in a BPO / call center/customer service environment. - Your ability to work in a high-tempo...
). Operational Excellence & Cost Efficiency Support, guide and coach team member to ensure the recruitment service deliverables...Objectives Supervise and provide guidance to recruitment team members on day-to-day recruitment service delivery...
other AP tasks as and when required. Support new and existing team members through proper knowledge transfer, sharing... requirement before invoice booking. Ensure transaction processed by Accounts Payable team does not lead to Inter-company...
documentation for internal auditor or management. To work closely with team lead and help with IT testing and process improvement... IFRS or country specific GAAP. Promotes an attitude of customer service by ensuring that issues and problems within duties...
, join us! As a Lead Customer Success Manager, you will work as an individual contributor within the Customer Success Team, engaging... effectively to achieve best customer outcomes Excellent English, other language skills (eg: Mandarin) are a plus as this role...
, join us! As a Lead Customer Success Manager, you will work as an individual contributor within the Customer Success Team, engaging... effectively to achieve best customer outcomes Excellent English, other language skills (eg: Mandarin) are a plus as this role...
. Demonstrated ability to lead, motivate, and develop a team. Proficiency in Mandarin, Malay, and English....Job Summary: As the Concierge Team Lead for a property management company, you are a key leader in overseeing the...
user enquiries, and perform change and configuration management, etc. Ensure the service delivery to meet customer project... team lead in supervisory tasks such as handling escalated enquiries/ complaints, managing the staff roster, giving guidance...