The Day-To-Day Activities Team Leader, Contact Centre Role Overview: The Contact Centre Team Leader plays... a critical role in ensuring the seamless operation of the contact centre across multiple channels: L1 Voice, Social Media...
This role plays a critical leadership role in translating contact centre strategy into consistent day-to-day execution ensuring..., Contact Centre is accountable for operational stability, sustained service levels and continuous improvement...
Call Centre, Consumer Contact Centre Grade U8.C/U9.C/C9.C/G33 Location Plaza Damansara & CIMB HUB Reports To Team Leader..., Inbound Call Centre, Consumer Contact Centre Other Reporting Relationships NA Subordinates nil Job Purpose Entry level...
Call Centre, Consumer Contact Centre Grade U8.C/U9.C/C9.C/G33 Location Plaza Damansara & CIMB HUB Reports To Team Leader..., Inbound Call Centre, Consumer Contact Centre Other Reporting Relationships NA Subordinates nil Job Purpose Entry level...
Role The Head of Contact Centre is responsible for the strategic leadership, digital transformation, regulatory... performance, and overall operational excellence of U Mobile's Contact Centre. This role oversees the end-to-end customer...
to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the team...
Senior Contact Center Engineer Overview Responsible for Contact Center cloud solutions, development, and application... integrations Contact center platform experience including call flows, routing, omni channel, digital integrations, systems...
whenever required. Take initiative to be aware of performance delivered by self, department and the company. Support Team Leader...) by meeting and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial...
-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers Support Team Leader... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial - Ensure the team...
to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the team...
by self, department and the company. 9. Support Team Leader whenever required for operation. a. Ad-hoc bases... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the team...
About the Job To manage the daily operations of Correspondence team and lead the Complaint Management process, ensuring... across departments Prepare reports and documentation for internal reviews and audits Resource planning, provide guidance to team members...
About the Job To manage the daily operations of Correspondence team and lead the Complaint Management process, ensuring... across departments Prepare reports and documentation for internal reviews and audits Resource planning, provide guidance to team members...
About the Job To manage the daily operations of Correspondence team and lead the Complaint Management process, ensuring... across departments Prepare reports and documentation for internal reviews and audits Resource planning, provide guidance to team members...
calls for follow up and ad hoc operational needs Escalate pending customer issues to team leader by end of day Ensure... and reverting back to the customer on the outcome Highlight system related issues to Technical Support team for further...
calls for follow up and ad hoc operational needs Escalate pending customer issues to team leader by end of day Ensure... and reverting back to the customer on the outcome Highlight system related issues to Technical Support team for further...
in customer service/contact centre At least 1 year in a team leader/supervisory role Strong leadership and people management...Key Responsibilities: Lead and motivate a team of Customer Service Executives Monitor daily team performance...
Full time Demand Planning Team Leader Malaysia, Kuala Lumpur 2025-12-11 38 days ago Procurement & Supply Chain... Management Apply Facebook Linkedin Twitter Instagram Email Copy Link Full time RQ102464 Demand Planning Team Leader Malaysia...
year of team management experience in a BPO or Contact Centre environment Strong strategic thinking, analytical... and Hospitalisation Leave EPF SOCSO Training Provided Allowance Provided Kemahiran team leader Lead Generation Team Management...
Full time Demand Planning Team Leader Malaysia, Kuala Lumpur 2025-12-11 29 days ago Procurement & Supply Chain... Management Apply Facebook Linkedin Twitter Instagram Email Copy Link Full time RQ102464 Demand Planning Team Leader Malaysia...