About the Role We're seeking an experienced Tier 2 Technical Support Specialist to provide compliance and activation... support for eCommerce merchants. In this role, you'll troubleshoot issues, guide customers through requirements, coordinate...
information for Tier 3 on issues that require dev involvement Create support commands/scripts/workarounds to resolve customer...Research issues not able to be resolved by Tier 1 and identify system fault Provides initial fault isolation...
About this Position As a Senior Customer Service Support Specialist, you will play a pivotal role in facilitating... opportunity to drive operational excellence, support business functions with your technical expertise, and actively contribute...
Description & Requirements The IT Support Specialist, Associate will provide Tier 0 to Tier 2 technical support... assistance and troubleshooting to Infor professionals. The support will be provided remotely via voice and/or email and includes...
delivery, the role ensures stability and effectiveness in BAU operations. Operating at the Level 3 support tier, the Technical... their own destiny and make a positive contribution to the world of banking and society. THE ROLE The Technical Manager serves...
and on-premise deployments. Operating at the Level 3 support tier, the Technical Manager is accountable for handling day-to-day... - Temenos Infinity is responsible for leading technical support, optimization, and delivery of Temenos Infinity digital banking...
operations. Operating at the Level 3 support tier, the Senior Technical Manager is accountable for handling day-to-day... their own destiny and make a positive contribution to the world of banking and society. THE ROLE The Technical Manager serves...
operations. Operating at the Level 3 support tier, the Senior Technical Manager is accountable for handling day-to-day... their own destiny and make a positive contribution to the world of banking and society. THE ROLE The Senior Technical Manager...
: Provide expert technical support to coordinate and resolve enterprise-wide cybersecurity incidents, ensuring prompt... and effective incident handling. Act as a point of contact and escalation point for Tier 1 and Tier 2 analysts during incidents...
: Provide expert technical support to coordinate and resolve enterprise-wide cybersecurity incidents, ensuring prompt... and effective incident handling. Act as a point of contact and escalation point for Tier 1 and Tier 2 analysts during incidents...
(ServiceNow) Resolve Tier 2 support requests through case management tools and the HR HelpDesk (ServiceNow) Work... Platform (LXP), Learning Management System (LMS), MyLearning, and performance management tools Provide technical support...
and produce reports in LMS Assist with cases escalated through IT (ServiceNow) Resolve Tier 2 support requests through case...), MyLearning, and performance management tools Provide technical support for managers and course owners to distribute training...
and support team peers) Serve as a subject matter expert in areas of high technical competency, leading cross training..., mail troubleshooting, etc.) Experience in troubleshooting Windows and Mac OS platforms at a Tier 2 level Familiarity...
infrastructure, configurations, and procedures Provide technical support across the organization, addressing IT-related inquiries... and issues Train employees on IT systems, applications, and security best practices Deliver Tier 1 and Tier 2 problem...
, Support teams, etc) regarding technical challenges and, sales and product strategies to drive an exceptional client experience... our goals. The Role: You will join a Product specialist team renowned for the strength and track record of its members...
Instructions and Process Standards) Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution... and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions...
, and security best practices Deliver Tier 1 and Tier 2 problem identification, diagnosis, and resolution Who You Are 2+ years... hardware and software issues to minimize downtime and ensure quick resolutions Administer and support desktops, laptops...