The Responsibilities: Business Requirements Gathering Collaborate with stakeholders, including leaders and subject matter experts, to understand problem statements, business objectives, challenges, and data-related needs Translate business ...
We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Work...
The Responsibilities: Manage the global seat allocation for agents Consolidation of data across all programs Analyzes gathered data and ensures utmost accuracy Works with WFM Delivery, Operations and other Support groups on tasks pertaining...
The Responsibilities: Create reports on historical call volume, handle time and operating performance Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly ...
to install, configure, and maintain multi-layer switches and routers. Knowledge of Firewalls Ubiquity products (UDM pro, PFSENSE...
to install, configure, and maintain multi-layer switches and routers. Knowledge of Firewalls Ubiquity products (UDM pro, PFSENSE...