Required (External) Minimum 2 years of experience in MIS/WFM role with basic understanding of scheduling, forecasting and capacity... to centralized reporting and seat capacity Assist WFM Planner on new program sizing Knowledge, Skill Set & Qualifications...
As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing... Responsibilities: Forecasting and Planning: Analyze historical data and trends to forecast staffing requirements accurately...
on seat planning capacity and address both seat and phone requirements. Desired Qualifications: 2+ yrs minimum workforce... of ACD , Workforce scheduling and forecasting tools highly preferre d ( e.g Verin t , Calabrio, Asp e ct e WFM , NICE IE X...
. Work on seat planning capacity and address both seat and phone requirements. Desired Qualifications: 2+ yrs minimum... knowledge of ACD, Workforce scheduling and forecasting tools; highly preferred (e.g Verint, Calabrio, Aspect eWFM, NICE IEX...
WFM capabilities ● Support forecasting and capacity planning initiatives ● Assist in analyzing agent performance...Overview Client is seeking a Five9 Platform Administrator & Workforce Analyst to join our Ops Enablement Team...