Workforce Management (WFM) Analyst This role has been designated as ‘Remote/Teleworker’, which means...: The Workforce Management Analyst supports global customer support operations by providing accurate forecasting, capacity...
JOIN OUR GROWING TEAM! JOB SUMMARY Workforce Management Analyst in a Contact Center environment responsible for all WFM... to scheduling to ensure adequate daily resource coverage. Communicate with management and operations team to ensure Service level...
, or in a workforce management (WFM) role. Technical Proficiency: RTAs need strong computer skills, especially advanced Microsoft Excel...A Workforce Real-Time Analyst (RTA) monitors and manages live call center or operational data to ensure staffing levels...
Workforce Management Analyst - Freelance, Remote Department: Support & Leadership Employment Type: Full Time... workforce planning and scheduling for a fast-growing, 24/7 contact center. The Workforce Management Analyst will transform...
Our Team The Workforce Management (WFM) team at VistaPrint is responsible for real-time management of the center... and shrinkage activities continue to occur as planned or as best as performance allows. The WFM Real Time Analyst Lead...
to have: Must have a minimum of 2-3 years workforce management (WFM) related experience with hands-on in SQL and PowerBI platform... and visualization. Basic understanding of workforce management concepts and capacity planning. Why join our team: We help...
. Analyzes gathered data and ensures utmost accuracy. Works with WFM Delivery, Operations and other Support groups on tasks... pertaining to centralized reporting and seat capacity. Assist WFM Planner on new program sizing. Knowledge, Skill Set...
The Workforce Management Analyst (WFM Analyst) will be responsible for identifying, validating, and interpreting trends... experience is an advantage At least 1-2 years' experience in Workforce management in a BPO set up A collaborative mentality...
assigned special projects. Key Requirements: Working knowledge and technical understanding of Workforce Management principles... and calculations (COPC). 3 year call center experience working as a Workforce Analyst or its equivalent. Interface effectively...
or equivalent experience 2+ years of experience in Workforce Management - Real time analyst/Scheduler Work experience within own... are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary...
or equivalent experience 2+ years of experience in Workforce Management - Real time analyst/Scheduler Work experience within own... are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary...
+ years of experience in Workforce Management - Real time analyst/Scheduler Work experience within own function Experience... are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary...
or equivalent experience 2+ years of experience in Workforce Management - Real time analyst/Scheduler Work experience within own... are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary...
, and issues for operations leaders Utilize Workforce Management (WFM) software for real-time monitoring and adjustments... Analyst experience is mandatory Candidate should have minimum of 5+ yrs. experience as a Real-Time Analyst Comfortable...
in Workforce Management / Operations Expertise in real-time management, reporting and has background in scheduling and capacity... planning Proficient in the use of workforce management tools Able to work with large amounts of data to identify trends...