Job Title: Process Specialist - MIS Work Setup: ONSITE (BGC, Taguig) Work Schedule: Shifting schedules Must-have Qualifications: Bachelor's degree 3 years of MIS/RTA experience in BPO/Shared Services Must also be exposed to Sc...
: Responsible with coordinating with operations, MIS and Real time analysts on a weekly basis on schedule plan from net staffing...Are you ready to make an impact We are hiring for a RTA or MIS Analyst for our campaigns in BGC. Key Responsibilities...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... center enterprise. Responsibilities Monitors real-time call volume and schedule conformance to efficiently utilize...
Job Duties and Responsibilities: Monitor real-time queue and to work closely with multiple vendor partners to meet Key... in Workforce Management / Operations Expertise in real-time management, reporting and has background in scheduling and capacity...