Job Responsibilities Gather, analyze, review, predict, and identify trends in complex data. Provide analysis and interpretation for operational and business review and planning. Support both short-term and long-term operational and strategi...
Planner and/or Capacity Planner Solid knowledge of FTE computation, capacity planning, and staffing models Experience...As a Resource Planner you use your expertise to produce short and long term plans for seat resources and for frontline...
(implied or otherwise) on its ability to do so Required Qualifications: 4+ years of Workforce Management (WFM) experience...- or company-wide scope Experience with Workforce Management (WFM) software including NICE, Aspect, Verint Intermediate...
used by the Capacity Planner and the Data Analyst for official reporting, maintaining a single source of truth for all WFM... delivery, drive cost efficiency, and improve customer and merchant experience. What Part Will You Play? Partner with WFM...
The Workforce Management Analyst is responsible for managing capacity planning and forecasting for assigned clients... must have completed at least 2 years in college without any back subjects At least 3 year(s) of working experience in WFM...
The Workforce Management Analyst is responsible for managing capacity planning and forecasting for assigned clients... must have completed at least 2 years in college without any back subjects At least 3 year(s) of working experience in WFM...
The Workforce Management Analyst is responsible for managing capacity planning and forecasting for assigned clients... must have completed at least 2 years in college without any back subjects At least 3 year(s) of working experience in WFM...
of experience in Workforce Management, specifically in forecasting and capacity planning within a high-volume contact center... will develop and maintain accurate forecasts and capacity plans that drive our workforce strategy. What Part Will You Play...
. What Are We Looking For in This Role Minimum Qualifications 3+ years of experience in Workforce Management, specifically in forecasting and capacity.... This person will develop and maintain accurate forecasts and capacity plans that drive our workforce strategy. What Part...
pertaining to centralized reporting and seat capacity. Assist WFM Planner on new program sizing. Knowledge, Skill Set... & Qualifications Required (External) Minimum 2 years of experience in MIS/WFM role with basic understanding of scheduling, forecasting...