Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs...
stakeholders. The Analyst will bridge the gap between WFM principles, business strategy, and data science to enhance service... used by the Capacity Planner and the Data Analyst for official reporting, maintaining a single source of truth for all WFM...
Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs... applicants) Experience working in the WFM department or experience working with ACD and WFM tools and statistics preferred...
Summary Description Summary of This Role The WFM Data Analyst is responsible for the design, development.... What Are We Looking For in This Role 2+ years of experience as a Data Analyst, Reporting Analyst, or WFM Analyst, with a focus on contact center...
and shrinkage activities continue to occur as planned or as best as performance allows. The WFM Real Time Analyst Lead...Our Team The Workforce Management (WFM) team at VistaPrint is responsible for real-time management of the center...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... locations, lines of business and products. The analyst manages the performance of the call center according to any contractual...
) At least 1 year of working experience as a WFM Real Time Analyst is required. Benefits Non-taxable Allowances HMO and Life... per company directive. We do not offer a permanent WFH setup. The Real Time Analyst is responsible for managing and ensuring...
Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs...
Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs...) Qualifications At least 6 months working experience at IBEX Global (for internal applicants) Experience working in the WFM...
The Workforce Management Analyst is responsible for managing capacity planning and forecasting for assigned clients... must have completed at least 2 years in college without any back subjects At least 3 year(s) of working experience in WFM...
: QUALIFICATIONS: Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports. Knowledge on WFM systems... such as Avaya CMS. Minimum of 2-year WFM experience in a call center inbound voice process....
are required to report onsite per company directive. We do not offer a permanent WFH setup. The Real Time Analyst is responsible... with Operations team and Workforce Analyst Work closely with the operations team to analyze and help improve their delivery processes...
Job Title: Process Specialist - MIS Work Setup: ONSITE (BGC, Taguig) Work Schedule: Shifting schedules Must-have Qualifications: Bachelor's degree 3 years of MIS/RTA experience in BPO/Shared Services Must also be exposed to Schedu...
Job Title: Process Specialist - MIS Work Setup: ONSITE (BGC, Taguig) Work Schedule: Shifting schedules Must-have Qualifications: Bachelor's degree 3 years of MIS/RTA experience in BPO/Shared Services Must also be exposed to Sc...
OBJECTIVE OF ROLE The Business Analyst will be working on a variety of technology projects and initiatives..., with a focus on Digital projects. The Business Analyst will be acting as a member of the digital technology capability team...
REAL TIME ANALYST Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the.... This is where you and your skills come in. We're currently looking for a Real Time Analyst to support us, RingCentral. To succeed in this role...
We are looking for a results-driven Business Analyst to support operational excellence in a BPO environment. The role... Collaborate with Operations, Quality, WFM, and IT teams Requirements Bachelor's degree in Business, Operations, IT, or related...
We are looking for a results-driven Business Analyst to support operational excellence in a BPO environment. The role... Collaborate with Operations, Quality, WFM, and IT teams Requirements Bachelor's degree in Business, Operations, IT, or related...
, and issues for operations leaders Utilize Workforce Management (WFM) software for real-time monitoring and adjustments... Analyst experience is mandatory Candidate should have minimum of 5+ yrs. experience as a Real-Time Analyst Comfortable...
Workforce Management Analyst - Freelance, Remote Department: Support & Leadership Employment Type: Full Time... workforce planning and scheduling for a fast-growing, 24/7 contact center. The Workforce Management Analyst will transform...