Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs..., or receiving reports to identify problems and to gather suggestions for improvements. - Examining and evaluating purpose...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... locations, lines of business and products. The analyst manages the performance of the call center according to any contractual...
gathered data and ensures utmost accuracy Works with WFM Delivery, Operations and other Support groups on tasks pertaining... to centralized reporting and seat capacity Assist WFM Planner on new program sizing Knowledge, Skill Set & Qualifications...
. Analyzes gathered data and ensures utmost accuracy. Works with WFM Delivery, Operations and other Support groups on tasks... pertaining to centralized reporting and seat capacity. Assist WFM Planner on new program sizing. Knowledge, Skill Set...
, schedules and reports. Coordinates with workforce leads on highlights, lowlights, opportunities and help needed for workforce... and calculations (COPC). 3 year call center experience working as a Workforce Analyst or its equivalent. Interface effectively...
with overall business objectives. The analyst will also be responsible for the design, development, and delivery of workforce.... Standardized Reporting: Produce and distribute accurate daily, weekly, monthly, and quarterly workforce reports for management...
Workforce Analyst requirements. Principle Accountabilities (Key Result Areas) Responsible for supporting a team of Planners... efficiency initiatives and promoting best practice sharing globally. This role manages WFM deliverables, handles escalations...