Job Title: Supervisor, WFM Real Time Management Job Description Location: PHL Cyberzone Cebu City - FCC Tower 3 & 4...
Job Title: Workforce Supervisor (Davao) Job Description: The WFM Supervisor will be responsible for the supervision... responsibilities: Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations...
Overview The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various c...
Overview The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various cal...
The Workforce Supervisor is responsible for end-to-end Workforce Management (WFM) functions within the THE ICONIC... and resolve issues across WFM system and channel tools (messaging, email, chat, calls etc), including configuration and user...
The Workforce Supervisor is responsible for end-to-end Workforce Management (WFM) functions within the THE ICONIC... and resolve issues across WFM system and channel tools (messaging, email, chat, calls etc), including configuration and user...
with the account’s demand drivers, governance cadence, and service expectations. The WFM Supervisor ensures analysts stay... in using different ACD and WFM applications such as: Genesys or Nice, Alvaria, and Verint Must be amenable to work in Wilcon...
The Sr. Supervisor, Workforce Management is responsible for managing a team to develop accurate and timely forecasts..., resource plans, and schedules for new programs Candidate Profile Already have experience in in Sr Supervisor post. If the...
our impact on patient care. The Customer Service Supervisor role is a Tier 2 process expert, possessing good level... Support. One of the critical responsibilities of a Customer Service Supervisor is to maintain the day-to-day operations...
The WFM is responsible for overseeing RTA, Planning, reporting and Management Information Systems (MIS) to support data...
(WFM setting). Strong Interpersonal skills. Strong Leadership and Development skills to manage complex role. Flexible...
reports to leadership teams (WFM and Operations). Respond to real-time scheduling requests, including changes, off-phone... a strong partnership. Perform oversight duties to ensure compliance with SLAs. Carry out additional tasks as assigned by the WFM...
Must have at least 3 years experience as a Workforce Supervisor Strong exposure to WFM planning...
As a Workforce Supervisor , you will be responsible for overseeing the day-to-day workforce operations, ensuring..., and dashboards to ensure accurate real-time visibility and reporting. Coordinate closely with Operations teams to provide WFM...
to : Supervisor, Professional Services Location: Manila, Philippines As a key contributor to the Professional Services Team, the ideal... client and sales escalations with minimal assistance from the supervisor. Interact effectively at all levels of the client...
Must have at least 3 years experience as a Workforce Supervisor Strong exposure to WFM planning...
. Proficiency in WFM tools Basic understanding of call center KPIs: AHT, Service Level. Knowledge of Call Center application... such as CMS Avaya Supervisor/ eWFM /IEX is good to have, but not required - High School Diploma/GED (±11 years). Flexibility...