and best practices Experience with workforce management real-time modules Ability to work under pressure and make quick decisions...
Job Description The Workforce Specialist in Reporting is responsible for creating, maintaining, and distributing... workforce management reports and analytics. This role focuses on data analysis, report automation, and providing insights...
in any field At least one (1) year of Workforce Management experience within the call center / customer service industry. Formal... training in Workforce Management (i.e. real-time data analysis, queue management) preferred. Previous call center operations...
operational efficiency. Requirements: Qualifications and Requirements: 3-6+ years in workforce management, scheduling...
We are seeking a talented individual to join our Workforce team at MMB Operations. This role will be based in Manila... - Six/NEO . This is a hybrid role that has a requirement of working at least three days a week in the office. The Workforce...
to call volumes, intra-day behavior, and process gaps. Gather workforce metrics-including call volumes, AHT, adherence...
Work Schedule: Shifting/Flexible Work Set-up: Onsite Qualifications: Bachelors Degree in any Course. Highly proficient in computer and MS Office (Intermediate/Expert in Excel). Good communication, presentation, analytical and problem solvin...
The Responsibilities: Manage the global seat allocation for agents Consolidation of data across all programs Analyzes gathered data and ensures utmost accuracy Works with WFM Delivery, Operations and other Support groups on tasks pertaining...
The Responsibilities: Create reports on historical call volume, handle time and operating performance Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly ...
The Responsibilities: Create reports on historical call volume, handle time and operating performance. Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, wee...
The Responsibilities: Manage the global seat allocation for agents. Consolidation of data across all programs. Analyzes gathered data and ensures utmost accuracy. Works with WFM Delivery, Operations and other Support groups on tasks pe...
OVERVIEW Role: Supervisor, Workforce RESPONSIBILITIES Main Objectives and Duties 1. Call Center Roster / QFN... is updated with the correct process 3. Call Management System Analyst and Database Analyst Performance Monitoring Constantly...
Transcom is looking for talented individuals like you to join our awesome team! Be the next Sr. Workforce Manager... for our Transcom Pasig site. Join our Transcom Family as a Sr. Workforce Manager! The Senior Workforce Manager: owns the culture...
experience as a Manager Has experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster..., timeframes, and requirements associated with Workforce Management Responsible for tracking, forecasting analyzing real time...
, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time... productivity while balancing service levels and costs Ensures that the team follows workforce procedures. Assist in resolving...
Job Description: Report Creation: Prepare and compile summary reports for management, presenting key workforce data... data analyst to ensure timely and accurate reporting for decision-making. Requirements: Bachelor's degree in Business, Data...
experience as a Manager Has experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster..., timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time...
experience as a Manager Has experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster..., timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time...
, timeframes, and requirements associated with Workforce Management Responsible for tracking, forecasting analyzing real time... productivity while balancing service levels and costs Ensures that the team follows workforce procedures Assist in resolving...
Job Summary The Workforce Management Team Manager is responsible for leading and directing workforce management (WFM... workforce planning, team performance, data analytics, and stakeholder collaboration while ensuring compliance with policies...