Job Description: Your Impact as a Workforce Automation Specialist As a Workforce Automation Specialist..., you will drive the automation of workforce management and contact center workflows across our global operations. Leveraging...
Posting Description: Your Impact as a Workforce Automation Specialist As a Workforce Automation Specialist..., you will drive the automation of workforce management and contact center workflows across our global operations. Leveraging...
challenges and opportunities. About the role We are seeking a highly skilled Contact Center Senior Specialist to provide... Distribution), Workforce Management (WFM), and Workforce Engagement Management (WEM) features. Administration & Support: Guide...
workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated... analytics, AI, intelligent automation and workflow orchestration. With over 30,000 employees globally and a robust presence...
quality, and compliance while driving automation, travel technology integration, and continuous improvement across multiple... robust workforce planning, capacity management, queue/volume monitoring, and real-time staffing optimization to maintain...