and capacity planning. Experience in extracting data from CMS and other reporting platforms. Experience in automating task... pertaining to centralized reporting and seat capacity. Assist WFM Planner on new program sizing. Knowledge, Skill Set...
& Capacity Planning Analyst will support the Workforce Management team by building, updating, and managing short and long term..., and dashboards. The Forecasting & Capacity Planning Analyst will think outside of the box and provide expert recommendations...
one year of experience in Workforce (WF) organization, specializing in RTA, Scheduling, Forecasting, and Capacity Planning...As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing...
As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing... Responsibilities: Forecasting and Planning: Analyze historical data and trends to forecast staffing requirements accurately...
workforce planning and scheduling for a fast-growing, 24/7 contact center. The Workforce Management Analyst will transform... its mission of delivering outstanding health solutions. The Impact you'll make Forecasting & Capacity Planning...
reports necessary for forecasting and planning service delivery team capacity Reports all changes to adjust workforce game... Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting Mastery...
planning and day-to-day workforce operations. This role focuses on maintaining forecasting and capacity models, helping manage...Job Summary The Workforce Analyst III will provide essential support to the EdOps team by assisting with capacity...
Education: Any Bachelor's degree or higher Experience: 3-4 years of experience in workforce analytics, planning..., forecasting, and/or workforce management with a large global call center. Experience with forecasting and multi-variant...
necessary for forecasting and planning service delivery team capacity Reports all changes to adjust workforce game plan to meet.... Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting Mastery...
experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting..., AND CAPACITY PLANNING IF ANY. Responsibilities: Ensure that their business partner's workforce is staffed optimally by creating...
and capacity planning. Experience in extracting data from CMS and other reporting platforms. Experience in automating task... pertaining to centralized reporting and seat capacity. Assist WFM Planner on new program sizing. Knowledge, Skill Set...
concepts including demand forecasting, headcount capacity planning, and scheduling. Ability to understand, analyze, and report... Workforce Analyst requirements. Principle Accountabilities (Key Result Areas) Responsible for supporting a team of Planners...
with overall business objectives. The analyst will also be responsible for the design, development, and delivery of workforce... & Forecasting Workforce Forecasting: Analyze historical data, market trends, and business plans to develop accurate short-term...
with > 1000 FTEs Expertise in back office capacity planning, forecasting, real time, reporting and scheduling..., timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time...
Education: Any Bachelor's degree or higher Experience: 2-3 years of experience in workforce analytics, planning..., forecasting, and/or workforce management with a large global call center. Experience with forecasting and multi-variant...
. Forecasting Support: Assist the WFM Planning team by providing historical data and trend analysis to improve the accuracy of short... accurate capacity planning. Capacity Insights: Report on the variance between planned and actual staffing, identifying gaps...
processes, enhance tooling, support forecasting and capacity planning, and drive alignment across go-to-market teams Lead... data accuracy, and support forecasting, planning, and budgeting Proven ability to streamline processes, improve data...
with workforce planning tools in a contact center or BPO setting. Strategic & Tactical Forecasting & Planning Support.... Qualifications 2-4 years of experience in Workforce Management, Real-Time Analysis, or Capacity Planning in a contact center...
Director, the Reporting Analyst supports both onshore and offshore teams through accurate forecasting, capacity planning... Minimum 2 years of hands-on experience in Workforce Management functions including Capacity Planning, Forecasting, Scheduling...
. Forecasting Support: Assist the WFM Planning team by providing historical data and trend analysis to improve the accuracy of short... accurate capacity planning. Capacity Insights: Report on the variance between planned and actual staffing, identifying gaps...