Job Description: The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing workforce... performance in real time to ensure service level (SL), occupancy, shrinkage, and productivity targets are consistently...
Lead, mentor, and develop a team of Real-Time Analysts (RTAs) and a WFM planning analyst, ensuring coverage and operational... Center or Real-Time Management leadership role. Vendor Network Management: Proven experience managing BPO/Outsourcer...
such as: recruitment, training, quality, customer experience management, forecasting, capacity planning, scheduling, real-time management..., processes and procedures documentation, data analysis, charts, management readout, etc. supporting the business process owners...
evaluations including Forrester, Gartner, IDC, or Everest. Responsibilities Build and maintain a real-time view of the competitive..., leveraging our technology to improve global human capital and talent management processes. Job Title: Competitive Strategy...
: Responsible with coordinating with operations, MIS and Real time analysts on a weekly basis on schedule plan from net staffing... assigned special projects. Key Requirements: Working knowledge and technical understanding of Workforce Management principles...
plan development and resolution. Monitor real-time queue, schedule adherence & attendance. Key daily exception requests..., as required. Cater to real-time ad-hoc requests as and when required. Recommend strategies to Operations for improved labor utilization...
, customer experience management, forecasting, capacity planning, scheduling, real-time management, transitions, SLA Management..., processes and procedures documentation, data analysis, charts, management readout, etc. supporting the business process owners...
, customer experience management, forecasting, capacity planning, scheduling, real-time management, transitions, SLA Management..., processes and procedures documentation, data analysis, charts, management readout, etc. supporting the business process owners...
, forecasting, capacity planning, scheduling, real-time management, transitions, SLA Management, Client Management, Reporting... maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc. supporting the...
to join us as Senior Analyst, Rewards – Data Solutions at Aon Philippines, offering you a real opportunity to further develop...Job Description: Senior Analyst, Rewards – Data Solutions We are looking for a dedicated individual...
intraday staffing, and communicating real-time performance updates to operations and leadership teams. Acting as the command.... Workforce Management Support Ensure proper staffing levels to meet operational requirements. Adjust schedules, breaks...
and process deliverables. Responsible for supervisory support through transaction monitoring and dThe Real-Time Analyst (RTA...) is responsible for monitoring, analyzing, and managing workforce performance in real time to ensure service level (SL), occupancy...
intraday staffing, and communicating real-time performance updates to operations and leadership teams. Acting as the command.... Workforce Management Support Ensure proper staffing levels to meet operational requirements. Adjust schedules, breaks...
automatically insights in the IT risks of their applications. En lastly we detect and monitor real-time abnormalities in the... with the most diverse workforce and where no challenge is the same. At ING our purpose is to empower people to stay a step...