JOB SUMMARY The Workforce Strategy & Reporting Lead plays a pivotal role in optimizing organizational efficiency.... Standardized Reporting: Produce and distribute accurate daily, weekly, monthly, and quarterly workforce reports for management...
with prior experience in the Warehouse, E-commerce, Logistics field under a Workforce Planning and Management, Agency Management.... Interface with leaders to understand the fast-changing business needs and make updates where necessary Lead projects...
? Ensure the professional development of each of the workforce specialists Determine appropriate staffing levels to meet... and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the...
management and leave management. 14. Promotes and fosters growth within the Workforce Department by providing opportunities... Workforce Department and provides real-time information and solutions to the Snr Manager, Workforce Management. Coordinates the...
management and leave management. 14. Promotes and fosters growth within the Workforce Department by providing opportunities... Workforce Department and provides real-time information and solutions to the Snr Manager, Workforce Management. Coordinates the...
engagement and work-life balance. Responsibilities: Lead the development and execution of workforce management strategies... in scheduling and workforce management. Lead change management efforts related to workforce planning technologies, processes...
by your hiring manager. Qualifications At least five years in a global contact center, with three in Workforce Management. Bachelor... experience required. Proficient with Workforce Management tools and Genesys Cloud - queues, routing, APIs, reporting. Advanced...
within the workforce management and scheduling environment Participate in functions/meetings as required Identifying areas... policies and procedures are communicated to the proper company Management immediately Participate in and lead meetings...
to support the Workforce Management team Lead the development of forecasts, resource plans, and schedules for new programs...Summary The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely...
will have a strong personality and experience managing call center technology and in workforce management, the ability to think outside the box... and lead a team of dialer agents, providing guidance and support to ensure high performance and productivity. Train new dialer...
by your hiring manager. Qualifications At least five years in a global contact center, with three in Workforce Management. Bachelor... experience required. Proficient with Workforce Management tools and Genesys Cloud - queues, routing, APIs, reporting. Advanced...
readiness. Workforce Planning, Organization Design & Talent Strategy Lead long-range workforce planning, ensuring headcount... within the telecommunications industry. Experienced in Workforce Management, Program Management, and C-level coordination...
. Qualifications At least five years in a global contact center, with three in Workforce Management. Bachelor's in business, data... required. Proficient with Workforce Management tools and Genesys Cloud - queues, routing, APIs, reporting. Advanced Power BI and Tableau...
The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management... workforce metrics, trends/patterns and resource allocation to meet organizational needs. S/he will be taking the lead...
2,700+ leadership training courses A SNAPSHOT OF YOUR ROLE As the Director of Workforce Management , you will lead and manage the... Workforce Management Team, overseeing global support operations for internal customers and external clients across all Acquire...
in a Workforce Management (WFM) function, with at least 1-2 years in a leadership or supervisory role focusing on forecasting... Management, Long-term Planning). Preferred Qualifications Bachelor's degree in Business, Finance, Operations Management...
within the workforce management and scheduling environment Participate in functions/meetings as required Identifying areas... policies and procedures are communicated to the proper company Management immediately Participate in and lead meetings...
ELIGIBILITY: FILIPINO CITIZEN SET UP: HYBRID - CIRCUIT MAKATI SHIFT: NIGHTSHIFT (CST) The Manager, Workforce Management... disciplined workforce management and performance excellence. Responsibilities How will Success in this Role be Measured WFM...
Job Description: Join our team as a Workforce Management Assistant Manager, a pivotal role in ensuring operational... to various stakeholders and frontline staff. Leadership & Team Management: Proven ability to lead, mentor, and motivate a team...
to support the Workforce Management team Lead the development of forecasts, resource plans, and schedules for new programs...Summary The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely...