organization’s WFM system and related integrations. This role serves as the technical Subject Matter Expert (SME) for the Workforce... with some independence. Often acts as a facilitator for group. Is formal team leader. Technical - Excel, Access, Workforce Management...
for business actions. Accountabilities Coordinate with departments such as Workforce Management and Site Operations to gather... Management and Clients. This role will help drive critical business decisions through analyzing metrics and designing reports...
’s degree in human resources, Management Information Systems, or equivalent work experience 3+ Years of Functional HRIS..., promoting and advocating for our technology. You are a domain expert that is plugged in to what’s happening in Workday...
: Understanding of data flows related to Workforce Management and Quality Management. Preferred Qualifications (Nice... Standards: You will work with top-tier international clients, building systems that scale and handle real-world traffic...
) structure, comprising the GSS Hub and the Finance Shared Service Centre (FSSC). Position Responsibilities: Expert... complex concepts and technical information to diverse audiences, including senior management, technical teams, and clients...
) structure, comprising the GSS Hub and the Finance Shared Service Centre (FSSC). Position Responsibilities: Expert Interpretation... information to diverse audiences, including senior management, technical teams, and clients. Translate technical...
, from frontline up to senior management. Expert-level data analysis skills in Excel, including pivot tables, sophisticated formulas... initiatives, analysis, data management and automation. Manage the price adjustment approval processes. Ensure approvals...
. What Are We Looking For in This Role? 3+ years of experience in a Workforce Management, Business Intelligence, or Analytics role... as a facilitator for group. Is formal team leader. Technical - Excel, Access, Workforce Management System , Avaya/Genesys Call...
of enquiries. Become expert in Customer Relationship Management systems. Adhere to company policies, operational regulations... lifecycle including administration, order management, quotations, master data. Customer Service Representatives provide...
transformation initiatives across procurement, integrating systems and automation projects; develop and implement change management..., and change management. This position manages complex end-to-end procurement projects and strategic recommendations that support...
and reports by reconciling data from various sources, including WFM systems, ACD/Phone Systems, CRM, and task management platforms...-channel/multi-site environment. Familiarity with back office metrics, task management systems, and service ticketing data...
production deployment Contribute and provide practical guidance around data quality, metadata management, data access... and security Ensure all data management processes conform to standard operating procedures and aligns with a modern data...
or strong knowledge with Workforce Management Must be willing to work onsite in Pasig Can start ASAP...Acts as a Subject Matter Expert (SME) for RTA function. Effectively manage intraday of multiple accounts on different...
transformation initiatives across procurement, integrating systems and automation projects develop and implement change management..., and change management. This position manages complex end-to-end procurement projects and strategic recommendations that support...
transformation initiatives across procurement, integrating systems and automation projects; develop and implement change management..., and change management. This position manages complex end-to-end procurement projects and strategic recommendations that support...
in shaping strategic initiatives through advanced data analysis, systems management, and cross-functional collaboration.... By delivering expert insights, leading complex projects, and ensuring data integrity, this role directly supports our mission...
to management, providing expert guidance and recommendations on internal control matters, risk mitigation strategies, and process... to enhance operational efficiency, strengthen risk management practices, and improve overall governance processes. Educate...
& Compliance: Effectively review and support financial statement preparation of statutory and management reporting by ensuring... for management and financial analysts, ensuring clarity and actionable insights. Validate and sign off on sales incentive...
in shaping strategic initiatives through advanced data analysis, systems management, and cross-functional collaboration.... By delivering expert insights, leading complex projects, and ensuring data integrity, this role directly supports our mission...
and Analytical Support: Design and implement reporting systems and processes to deliver high-quality management information..., financial reporting, and cost management. The analyst applies advanced technical expertise and sound judgment to resolve complex...