This role sits at the heart of the business, partnering closely with Operations and senior leadership to drive... and variance analysis Act as a trusted business partner to Operations, providing commercial insight and constructive challenge...
Marketing Manager Location: Cape Town or Johannesburg CallForce is a purpose-driven BPO provider headquartered... Marketing Manager to help shape the next chapter of our journey.This is more than a job, it's a career-defining opportunity...
in growth — and that's where you come in. About the Role: We're hiring a Senior Operations Manager to lead Customer Services... growth and scalability Requirements What we're Looking For: 8+ years of experience in operations leadership (in BPO CX...
Centre Manager or equivalent qualification, a distinct advantage 2-4 years' experience in a BPO Call Centre Management...
Facility Manager/Contract Manager to oversee the daily operations and maintenance of our BPO facility. The ideal candidate...Job Title: Facility Manager/Contract Manager (BPO) Overview: We are seeking a highly skilled and experienced...
Manager to support large-scale service delivery operations in South Africa. This role sits at the heart of the business..., partnering closely with Operations and senior leadership to drive financial performance, protect margins, and support informed...
in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa..., and achieve SLA compliance across global operations. Harness Business Intelligence: Leverage BI Tools to deliver actionable...
safely to operations, requires to be available or have a designee to response in timely manner. Maintains and oversees... of contact from the Facilities perspective for: Assist with Environmental questions / issues. Acts as Emergency Manager...
. Act as a liaison between operations teams and compliance/regulatory bodies. Risk & Compliance Ensure adherence... and implement mitigation strategies. Bachelors degree/University in Business Administration, Finance, Operations, or related...
report to the Operations Manager. We're looking for a leader to Act as one, as you will encourage and motivate you team... escalation while ensuring quality customer experience on every call as you're the first line manager for your team. You'll...
in the community. Job Description The Manager – Operations is responsible for overseeing day-to-day operations, ensuring... in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa...
· Proven track record of 5 years’ experience as senior operations manager · Experience in a contact center/BPO environment... in the community. Job Description Senior Group Manager: Operations Job Description The main purpose of this position...
’ experience as an Operations Manager within the BPO sector. Proven experience in management of a contact center Experience...
Strategic Leadership Own end-to-end delivery of BPO insurance service operations. Develop and execute operational... Operations Manager in a call centre environment. Proven success in managing insurance, lending, or financial support processes...
an in-depth understanding of BPO/contact center operations, competition, and market trends. Showcase a proven track record.... Strategically plan and execute operations to accomplish the organization's goals and objectives. Exceed BPO metrics consistently...
in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa...
in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa... outcomes; 2 years’ experience in managing a team in the BPO/call center environment...
YOU HAVE… 3+ years in a Client facing role (Ops manager) 3+ years knowledge of BPO, Staffing, Tech, or other Business Service..., Finance, IT, People Experience and Office Operations. Communicating and resolving basic to complex inquiries and concerns...
Acquisition Manager to lead and elevate our recruitment efforts. The ideal candidate will be responsible for managing a team... operations, and shape Keen’s talent strategy as we grow. This role reports directly to the CEO. Responsibilities: Lead...
YOU HAVE… 3+ years in a Client facing role (Ops manager) 3+ years knowledge of BPO, Staffing, Tech, or other Business Service..., Finance, IT, People Experience and Office Operations. Communicating and resolving basic to complex inquiries and concerns...