BPO Training Manager Bravissimo Resourcing Inc. | Onsite | Eastwood, Quezon City We are seeking an experienced... and dedicated BPO Training Manager to oversee, design, and execute comprehensive training programs, specializing in Service Desk...
manager for improving operational training designed to achieve continuous improvement of agents and trainees. Generates... Learning Services Manager in conceptualizing, developing, implementing and measuring training interventions that address...
on quality variances, customer dissatisfaction drivers, repeat callers and process gaps. Partner with Operations, Training and QA.... Performance Improvement Identify opportunities to improve agent behavior, process compliance, training content and customer...
Position: Training Manager (Service Desk) Location: Eastwood, Quezon City Salary: 88K-98K package (80K-90K base) Work... of relevant experience, with a minimum of 4 years in Service Desk accounts, preferably managing training for SD accounts. BPO...
Must have 4-8 years' experience in a BPO or Travel BPM environment, with at least 3 years in training roles. Minimum 3 years... is preferred. IATA certification is a plus. Proficient in training frameworks: TNI/TNA, ROI analysis, training metrics dashboards...
Facilities Manager shall lead the operations and efficient implementation of Facility-related policies and work.../Civil Engineering or other relevant/related discipline. At least 5 years working experience in a similar role with BPO...
: In conjunction with the onshore manager, develop and implement annual training plan for each resource. Monitor progress of training... plans if needed Review progress against annual training plan; update as needed Advise onshore manager of any resulting...
Operations Manager (Pioneer Account) Qualifications: Bachelor's Degree in any field 7-8 years of related experience... in launching new BPO accounts, transitions, or pilot programs. Deep competency in capacity planning, WFM forecasting, and cost...
Job Description We are looking for a quality manager to lead quality governance and drive continuous improvement.... Deliver training programs to support the rollout of new quality frameworks. Client Management Lead quality performance...
: In conjunction with the onshore manager, develop and implement annual training plan for each resource. Monitor progress of training... plans if needed Review progress against annual training plan; update as needed Advise onshore manager of any resulting...
! Business Development Manager (BDM) Location: Eastwood, Quezon City (office-based) Employment type: Full-time, permanent Base... energy, coachable, and hungry for performance-based pay. No formal finance qualifications required - structured training boot...
required – structured training boot camp and ongoing mentoring provided. Nice-to-have Experience in an Australian BPO, call centre...! Business Development Manager (BDM) Location: Eastwood, Quezon City (office-based) Employment type: Full-time, permanent...
Position: Training Manager (Service Desk) Location: Eastwood, Quezon City Salary: 88K-98K package (80K-90K base) Work... : At least a Bachelor's degree holder. Experience in handling training for Service Desk (SD) accounts - required. Women candidates...
Job Description Job Description We are looking for a quality manager to lead quality governance and drive continuous.... Deliver training programs to support the rollout of new quality frameworks. Client Management Lead quality performance...
center/vendor helpdesk leadership, preferably in logistics or BPO. Proven experience in outsourcing transitions (vendor... trends to identify training gaps or process inefficiencies. Report on carrier satisfaction metrics and implement corrective...
, or Associate Managers. Experience in Customer Service or similar functions. Proven leadership in launching new BPO accounts... (UKG, ADP, Workday, etc.) highly preferred. Ability to work with cross-functional teams (Recruitment, Training, Quality...
in Business, Finance, or related field (preferred). At least 2 years BPO experience in US mortgage or financial services , with 2... teams (QA, Training, WFM, HR) to support business continuity. Handle client escalations and participate in regular business...
with mortgage regulations and client policies. Coordinate with cross-functional teams (Training, Quality, Workforce, and HR... training and development needs, and partner with Learning and Development for upskilling programs. Foster engagement, teamwork...
looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores... Privacy You will be responsible for performing training needs assessments, delivering curriculum and learning materials...
manager which generally entail:conducting process discovery & walkthrough sessions for operational and/or support processes... Hiring Requirements - Knowledge & Skills Knowledge of Insurance operations Knowledge of BPO Industry, Contact Center and Back...