Position: Customer Service Team Lead Location: Kuala Lumpur Language: Japanese (Able to speak read and write) Working... and provide timely updates. Provide subject matter expertise in handling escalated customer calls when necessary. Conduct team...
Position: Customer Service Team Lead Location: Kuala Lumpur Language: Japanese (Able to speak read and write) Working... and provide timely updates. Provide subject matter expertise in handling escalated customer calls when necessary. Conduct team...
and more. What You'll Be Doing: Overseeing Customer Service Operations, including monitoring and reporting metrics such as customer..., identify trends and issues in Service quality. Conduct weekly/monthly performance reviews with customer service agents...
guidelines as the Japanese Customer Support Team Lead. When the guidelines are not clear, engaging stakeholders to align...About The Team Community Operations is pioneering how Uber manages support for our community of rider and driver...
guidelines as the Mandarin Customer Support Team Lead. When the guidelines are not clear, engaging stakeholders to align...About The Team Community Operations is pioneering how Uber manages support for our community of rider and driver...
guidelines and rules, to provide excellent customer service. Key Tasks & Accountabilities Demonstrates an understanding..., and demonstrate appropriate levels of customer service as measured by line manager's call monitoring. They also act within agreed...
's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics..., weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed...
Summary of the Role Apart from achieving the service targets, manage the best-in-class customer servicing team... allocation throughout the month. 5. Provide guidance and support to facilitate team members in service delivery and daily...
-functional teams and other internal stakeholders, Customer Service Team Leader will lead the performance review of customer... his/her managerial skills through leading and coaching of a team of customer service professionals. Your main focus: Lead a team of 3...
-functional teams and other internal stakeholders, Customer Service Team Leader will lead the performance review of customer... his/her managerial skills through leading and coaching of a team of customer service professionals. Your main focus: Lead a team of 3...
Key Responsibilities: Lead and motivate a team of Customer Service Executives Monitor daily team performance... in customer service/contact centre At least 1 year in a team leader/supervisory role Strong leadership and people management...
with merchants in WA if need be for urgent case resolutions. 2. Team Management: Lead, mentor, and coach Customer Service...Team Leader (Mandarin Speaker) As a Team Leader in Customer Service Operations, you will play a crucial role...
Lead and supervise a team of customer service representatives. Provide guidance, coaching, and support to ensure... as a communication link between the Assistant Manager and the customer service team. Communicate policies, updates, and changes...
. This role acts as a lead within the analyst team, supporting quality assurance, knowledge sharing, and escalations... of more complex cases. The Lead Analyst partners closely with the Support Hub Supervisor and Customer Success Director to monitor...
& Insurance Business Support - Team Lead (Service Hub) We are currently expanding our business in Malaysia market! At Sedgwick... and collaboration to achieve shared goals. You'll work closely with the Service Hub leadership team to ensure customer service...
As the Learning Services Team Lead at BP Business Service Centre Asia Sdn Bhd, you will be instrumental in overseeing... the delivery and evolution of our learning programs. You will lead a team dedicated to providing exceptional learning...
within the learning services team to ensure responsive and adaptable solutions. Develop and implement Customer Service Design...Full time Learning Services Team Lead Malaysia, Kuala Lumpur 2026-01-13 5 days ago HR Apply Facebook Linkedin Twitter...
Responsibilities: Oversee and manage all Service Desk activities during the shift, ensuring smooth and efficient... operations. Distribute and balance workload among team members based on priorities and requirements. Drive the efficiency...
About this Position We are searching for a talented Customer Service and logistics Team Lead to ensure our company... successful candidate should also have an in-depth knowledge of advanced SAP SD & MM module. What You ll Do Lead end-to-end customer service...
Service Excellence team provides world-class service and experience for customers and creators. The Team Lead will act as the... managing teams and 5+ direct reports in the Customer Service field. - Proficiency in English...