vertical, including inbound customer service, voice, non-voice, email, chat support, domestic and international operations... level agreements (SLAs) & manage the site's profit and loss (P&L) Oversee the operations of the customer service...
. This role requires extensive experience in managing large teams across both Voice and Non-Voice (Chat) customer support channels.... The manager will drive strategic initiatives, ensure service level agreements (SLAs) and key performance indicators (KPIs...
, and performance improvement plans. Monitor service-level agreements (SLAs), key performance indicators (KPIs), and customer... within the service quality team. Conduct regular training sessions to align teams with evolving customer expectations...
Service 3. Organization chart Reporting To: Asst / Deputy Manager Reportees (if Any): 18 - 20 CSA's... process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager...
Service 3. Organization chart Reporting To: Asst / Deputy Manager Reportees (if Any): 18 - 20 CSA's... process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager...