Position: Customer Service Team Lead Location: Kuala Lumpur Language: Japanese (Able to speak read and write) Working... and provide timely updates. Provide subject matter expertise in handling escalated customer calls when necessary. Conduct team...
Position: Customer Service Team Lead Location: Kuala Lumpur Language: Japanese (Able to speak read and write) Working... and provide timely updates. Provide subject matter expertise in handling escalated customer calls when necessary. Conduct team...
and more. What You'll Be Doing: Overseeing Customer Service Operations, including monitoring and reporting metrics such as customer..., identify trends and issues in Service quality. Conduct weekly/monthly performance reviews with customer service agents...
guidelines as the Japanese Customer Support Team Lead. When the guidelines are not clear, engaging stakeholders to align...About The Team Community Operations is pioneering how Uber manages support for our community of rider and driver...
guidelines as the Mandarin Customer Support Team Lead. When the guidelines are not clear, engaging stakeholders to align...About The Team Community Operations is pioneering how Uber manages support for our community of rider and driver...
's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics..., weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed...
's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics..., weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed...
's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics..., weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed...
's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics..., weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed...
guidelines and rules, to provide excellent customer service. Key Tasks & Accountabilities Demonstrates an understanding of the... in customer service, insurance, or a related field is a plus. Excellent verbal and written communication skills, with the ability...
guidelines and rules, to provide excellent customer service. Key Tasks & Accountabilities Demonstrates an understanding..., and demonstrate appropriate levels of customer service as measured by line manager's call monitoring. They also act within agreed...
's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics..., weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed...
's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics..., weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed...
; raise the bar and upgrade team value; 3-Strong customer service capabilities, proficient in the VIP/community/localization... years' working experience, with at least 1 year working as the team leader in large customer service centers, preferably...
Summary of the Role Apart from achieving the service targets, manage the best-in-class customer servicing team... allocation throughout the month. 5. Provide guidance and support to facilitate team members in service delivery and daily...
's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics..., weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed...
? Provide excellent support experience to customers via all relevant communication channels. Identify customer's needs..., researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring...
Key Responsibilities: Lead and motivate a team of Customer Service Executives Monitor daily team performance... in customer service/contact centre At least 1 year in a team leader/supervisory role Strong leadership and people management...
For a leading staffing company, we are seeking a Customer Service Operations - GBS Team Manager to oversee service... and collaborating with various stakeholders to enhance service operations What you will Do? Lead and manage the customer service...
aspect-companyBanner w-full" data-v-73b57a06> Team Leader ( Customer Service) Follow MYR4,500 - MYR6,300 Per Month... onsiteatMedini 9, Iskandar Puteri, Johor Responsibilities Lead, coach, and develop a high-performing operations team Set clear...