's guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics..., weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed...
Lead and support teams, fostering a service-oriented mindset and strong accountability for customer outcomes. Partner... closely with senior leadership to execute initiatives that elevate service quality and customer satisfaction. Oversee customer...
and we are looking for a Senior Key Account Manager/ Key Account Manager to join our team. Our teams are collaborative, vibrant and fast-growing... industry experience With minimum 5 years customer service experience, aftersales or account management/ handling existing B2B...
which is responsible for product fulfilment to all our customers from end to end. We pride ourselves on being totally Customer Centric... in our unrelenting focus on Improving Quality, Service and Value as perceived by our customers. Our employees are dedicated to the Global...
led training across the customer support network. About The Role The Senior Training Lead is responsible for building... strong engagement and a clear recognition and rewards strategy, while also owning Customer Service Team performance management...
continually refine service strategies and optimize the customer journey. Project Management & Execution Lead customer service... service center. Experience in data analytics, improving customer satisfaction rates & customer experience team efficiencies...
customer service desk, providing third line telephonic, remote and on-site support and problem management. Included in complex... to coach, mentor and provide guidance to team members. Ability to take ownership as technical lead during project lifecycle...
We are seeking an experienced Customer Support Team Leader to manage and support daily customer service operations...-on experience handling inbound and outbound customer interactions in a remote environment. The Team Leader will oversee service...
improvement opportunities. Work closely with sales, customer service, and other cross-functional teams to ensure a smooth... sales recognition, billing, and collections. Lead month-end close activities, including account reconciliations, journal...
Lead the team to drive and originate the Bank's key focus businesses, providing senior oversight on strategic and complex...About The Role We are seeking a seasoned and commercially driven Team Lead, Transaction Banking Corporate & Commercial...
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Position Summary The Sales Team Lead (Supervisor... environment. Key Responsibilities Leadership & Team Development Lead, coach, and motivate the CAC Sales Team to deliver...
Summary of the Role The Senior Advisor oversees the team, ensuring efficient, and accurate. This leadership role... involves managing team performance, implementing process improvements, and ensuing exceptional service delivery while aligning...
Job Overview The Senior Customer Service Supervisor oversees and coordinates the activities of customer service agents... remotely. Main Responsibilities Provides guidance to the team to maintain customer satisfaction through prompt and efficient...
What you'll do Lead, mentor, and manage a global customer support team across multiple time zones and languages..., ensuring consistent, high-quality service delivery. Own team OKRs and KPIs; analyze performance trends and make strategic...
are professionally handled. Being the leader of the Customer Service Team, shares the objective of ensuring delivery of all orders... a strong commitment to Safety in the entire Customer Service Team Takes feed from HPO OTC and HPO CSM teams and actively benchmarks team...
's Customer Satisfaction & Incidents, Rocket Travel by Agoda (CSI RTA) team, our final tier of customer support and a critical... masterfully balance elite customer service, operational rigor, and the strategic demands of high-value partnerships. The ideal...
's Customer Satisfaction & Incidents, Rocket Travel by Agoda (CSI RTA) team, our final tier of customer support and a critical... masterfully balance elite customer service, operational rigor, and the strategic demands of high-value partnerships. The ideal...
's Customer Satisfaction & Incidents (CSI) team, our final tier of customer support and a critical line of defence for the... of specialized Team Managers who handle our most complex and sensitive customer escalations. The ideal candidate is a leader...
's Customer Satisfaction & Incidents (CSI) team, our final tier of customer support and a critical line of defence for the... of specialized Team Managers who handle our most complex and sensitive customer escalations. The ideal candidate is a leader...
's Customer Satisfaction & Incidents (CSI) team, our final tier of customer support and a critical line of defence for the... of specialized Team Managers who handle our most complex and sensitive customer escalations. The ideal candidate is a leader...