Job Summary As a Customer Support Agent, you will be the first point of contact for our customers, providing... exceptional support and resolving their inquiries efficiently. You will be responsible for handling customer inquiries via various...
of the contact centre across multiple channels: L1 Voice, Social Media, Email Support, and L2 Escalation Handling. Working...-on experience with multi-channel contact centre operations (voice, email, social media, and L2 support/escalations). Demonstrated...
and initiate these projects. Monitor customer service performance on the agent and team level. Create reports that reflect support...Position Objective: As a Customer Contact Quality Assurance Specialist your goal is to maintain a high and consistent...
Contact Center (CC) activities to meet and exceed customer standards and expectations. Operational Performance - To satisfy... a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions...
and initiate these projects. Monitor customer service performance on the agent and team level. Create reports that reflect support...Position Objective: As a Customer Contact Quality Assurance Specialist your goal is to maintain a high and consistent...
Contact Center (CC) activities to meet and exceed customer standards and expectations. Operational Performance - To satisfy... a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions...
Contact Center (CC) activities to meet and exceed customer standards and expectations. Operational Performance - To satisfy... a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions...
achieves Service Level Agreements (SLA) and maintain cost effective management. Customer – Plan and organize Contact Center... a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions...
achieves Service Level Agreements (SLA) and maintain cost effective management. Customer – Plan and organize Contact Center... a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions...
for management and business information related to Customer Centre, providing insights that support KPI/OKR tracking and enable... a next-generation Customer Centre in partnership with Distribution to deliver seamless end-to-end service, driving high CSAT...
to Customer Centre, providing insights that support KPI/OKR tracking and enable intelligent decision-making and strategic planning... from you. About the Role Lead a next-generation Customer Centre in partnership with Distribution to deliver seamless end-to-end service...
: Partner with strategic customers to pinpoint high-value CX opportunities across digital, voice, and Customer Experience centre... growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement...