Job Category: Digital Operations Job Description: Customer service representatives are primarily responsible...
across service delivery teams. Manage escalations, resolve complex accounting issues, and ensure continuous improvement in service... development. Strong customer orientation and commitment to service quality and continuous improvement. Ability to manage...
to develop knowledge Integrate procedural changes into daily routine Support other team members in meeting service expectations...
to Operational / Process Controls, Service Delivery, Fraud Risk Assessment, Client Contracts and Organizational Policies... for service delivery requirements, fraud risk assessment, Client contractual terms, policies, rules and procedures in Client area...
training and LMS processes, and maintain effective relationships with internal stakeholders and external service providers... service quality and adherence to SLAs. Maintain and track administrative budgets, expenses, and procurement activities...
Strong problem solving and customer service skills Ability to Prioritize and multi-task is essential Run credit checks on new...
& resolve outstanding RNI balances over 60 days old. Query Handling - Provide excellent customer service by responding... Handling -Research & resolve outstanding RNI balances over 60 days old. Query Handling - Provide excellent customer service...
requirements with operational efficiencies and financial goals - Efficiently manage intra-day staffing and service level...
ecosystem. Establish best practices for data modelling, reporting standardization, and self-service analytics adoption... of interactive, self-service dashboards and KPI scorecards across departments. Oversee the design and rollout of Power BI, Fabric...
service to ensure that compliance is integrated in business processes Demonstrate excellent project management skills...
&A processes Responsibilities: Process Management: Ensure superior service delivery by meeting/exceeding accuracy and SLAs...
of engagements and productivity. Monitor and ensure excellent client service is always provided, addressing escalated client issues... and perform effectively. Monitor Client Service: Ensure excellent client service is consistently provided. Address escalated...
/reclassifications as per expected schedule and Service Levels (Efficiency, TAT and accuracy levels) to the Business with focus... in ensuring service deliveries Ability to maintain Process governance and monthly dashboards for monthly client review Ability...
: Strong technical background, including experience with planning API/service design and integration, SQL, and data querying (SQL...
: Strong technical background, including experience with planning API/service design and integration, SQL, and data querying (SQL...
application issues for intercompany transfers as necessary Provide quality customer service via processing. Responsibilities... customer service via processing. Qualifications: Bachelor's in commerce...
environment preferable Good networking capability and Client facing skills Customer Service orientation. Quality Orientation... others. Create enthusiasm for the process. Stay in touch with Process Owners and lead the service delivery for assigned Procure...
methodologies and tools. Stay updated on industry trends and best practices to enhance service offerings. Qualifications...
of Customer concerns Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success...
, etc.) into CI/CD workflows. Manage and monitor Azure services such as App Service, AKS, ACR, Key Vault, and Azure Functions..., and service mesh technologies. Exposure to Agile/Scrum and Site Reliability Engineering (SRE) practices. Responsibilities...