Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
experience 2+ years of experience in a professional services environment Experience with Avaya, Cisco, Microsoft, or Genesys...
in Genesys Cloud (PureCloud), Genesys Engage, and Avaya Experience Portal (AEP) IVR ecosystems, building automation using Cyara.... Key Skills (Hands-on) Platforms: Genesys Cloud (PureCloud), Genesys Engage, Avaya Experience Portal (AEP) Automation...
Communication Services, Genesys, NICE CXone, Five9, or Cisco UCCE). Implement CTI (Computer Telephony Integration), IVR, call...
with Service Cloud Voice (Amazon Connect / Genesys). Experience with Einstein AI, Tableau CRM (Analytics), and Marketing Cloud...
with Service Cloud Voice (Amazon Connect / Genesys). Experience with Einstein AI, Tableau CRM (Analytics), and Marketing Cloud...
handling system (Service Now), call system (Genesys), device monitor (Nexthink), and other applications. Who...
with Service Cloud Voice (Amazon Connect / Genesys). Experience with Einstein AI, Tableau CRM (Analytics), and Marketing Cloud...
Technical Lead with expertise in Salesforce Service Cloud, AWS, and Voice/CTI platforms (Amazon Connect, Genesys). The ideal... automation (Flows, Macros, Einstein Bots). Voice / Contact Center (Amazon Connect / Genesys) Architect and configure Amazon...
. Experience with Oracle SBCs, MS Teams Direct Routing, Avaya, Genesys will be an added advantage. Certifications: Cisco...
Technical Lead with expertise in Salesforce Service Cloud, AWS, and Voice/CTI platforms (Amazon Connect, Genesys). The ideal... automation (Flows, Macros, Einstein Bots). Voice / Contact Center (Amazon Connect / Genesys) Architect and configure Amazon...
Technical Lead with expertise in Salesforce Service Cloud, AWS, and Voice/CTI platforms (Amazon Connect, Genesys). The ideal... automation (Flows, Macros, Einstein Bots). Voice / Contact Center (Amazon Connect / Genesys) Architect and configure Amazon...
handling system (Service Now), call system (Genesys), device monitor (Nexthink), and other applications. Who...
& CI/CD platforms is a plus Experience with CTI applications such as Genesys, NICE, Five9 and Amazon connect...
, traceability test case creation and execution of Genesys IVR application. 6) Test speech IVR/ Touch tone IVR with call routing...
(e.g., NICE CX-One, Cisco, Genesys, Avaya, Amazon) preferred Familiarity/Experience working with chat bots, chat...
, Cisco ICM, Genesys – advantage. Exposure to Salesforce CRM, Service Cloud Voice, Session Border Controllers - Advantage...