of contact centre workforce, performance management, Telesales or project management). Possess a strategic mindset with proven... performance. Oversee performance management, including AI-driven tools, to optimize operations and improve agent productivity...
Services industry, with 3 years team management experience (preferably in the area of contact centre workforce, performance... service and sales performance. Oversee performance management, including AI-driven tools, to optimize operations and improve...
and L&D activities through the Specialist. Support leadership development and manager enablement. Workforce Planning & Leadership... a workplace where great people can do their best work. As our Head of Employee Experience, you will own and elevate the full...
and L&D activities through the Specialist. Support leadership development and manager enablement. Workforce Planning & Leadership... a workplace where great people can do their best work. As our Head of People and Culture , you will own and elevate the full...
Role The Head of Contact Centre is responsible for the strategic leadership, digital transformation, regulatory... & Engagement - with a mandate to elevate customer satisfaction, drive digital and Generative AI transformation, enhance workforce...
and predictive analytics to inform strategy and drive business performance. Monitor and report on analytics value enablement..., with a strong track record of leadership in strategic marketing, digital transformation, customer experience, and brand management. Proven...
on automation and digital enablement initiatives Provide guidance for HR systems design to enhance talent processes and user... organisation's employer brand and workforce readiness. Key Responsibilities Talent Attraction & Integration Strategy Establish...
and predictive analytics to inform strategy and drive business performance. Monitor and report on analytics value enablement..., with a strong track record of leadership in strategic marketing, digital transformation, customer experience, and brand management. Proven...
and predictive analytics to inform strategy and drive business performance. Monitor and report on analytics value enablement..., with a strong track record of leadership in strategic marketing, digital transformation, customer experience, and brand management. Proven...
on analytics value enablement to support key performance indicators (KPIs). Design and implement Artificial Intelligence use... in strategic marketing, digital transformation, customer experience, and brand management. Proven experience in leading large...