TASQ is seeking agents for an on-site customer service representative position in Cebu City, where proficiency.... Candidates should have at least 2 years of BPO customer service experience (experience in the travel industry...
processes to ensure overall transactional NPS and other key metrics are met. Analyze customer interaction data and agent... Assurance Lead oversees all quality assurance activities to ensure exceptional customer experience. This role drives assurance...
Job Description: Generates schedules accordingly to meet the business requirements enabling superior customer service... efficient and effective staffing Monitors the queue real-time while tracking, documenting and communicating agent activity...
Responsibilities: Generates schedules accordingly to meet the business requirements enabling superior customer service Adjusts the... and effective staffing Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines...
strategies, and managing real-time adherence to maximize agent productivity and customer satisfaction. The WFM AVP oversees... workforce planning and operational execution to ensure optimal resource allocation that meets service level agreements...
reports & spreadsheets for historical data, handle email queues & Call queues Driving service levels through adjustment... of staffing based on attendance and call volume Monitoring Volume flows and agent adherence in real-time using Client provided...
.com. Job Description: Job Description Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking.... 3. Adheres to Agent and/or Representative training schedule and curriculum. 4. Delivers training assessments...
workforce to cultivate a customer service focus and culture. Ensure that the people are appropriately skilled, trained..., and AI-enabled automation across the enterprise. The ideal candidate will be a change agent with deep expertise in procurement...
as needed. Qualifications we seek in you! Minimum Qualifications / Skills Minimum Graduate or Post Graduate. Excellent customer service... that are unable to be resolved by the agent. · Handles/resolves non-posted items, retrieval projects and authorization chargebacks...
with less work by using an AI agent to automate account research and highlight which accounts to prioritize-surfacing hiring signals... research, prioritization, hiring/news signals, scoring). *(Autotouch AI)* Seed realistic datasets, ICP examples, and vertical...
- Customer Service Management - Project Portfolio Suite - Micro-certifications in Performance Analytics, Virtual Agent...We're Hiring: ServiceNow Architect Work Where People Matter At Tech Mahindra Philippines, we're more than just a BPO...
an impact. Join us at Crescendo, and let’s build the future of customer experience together. About The Role A Workforce... at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service...
of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county... homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service...
and assessing performance. Responsibilities: Hiring, training, and preparing call center representatives to respond to customer... a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making...
, customer service performance, and conformity to company policies and procedures. The QA Analyst will assist in developing.... We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re...
, and let’s build the future of customer experience together. About The Role A Workforce Management Specialist... are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. This position interprets...
of AI solutions that impact customer and agent experiences. You will translate data-driven insights into actionable recommendations... dashboards to monitor the impact of AI on customer satisfaction, agent efficiency, and key operational metrics. Collaborate...
of AI solutions that impact customer and agent experiences. You will translate data-driven insights into actionable recommendations... dashboards to monitor the impact of AI on customer satisfaction, agent efficiency, and key operational metrics. Collaborate...
exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect... of call center performance, customer service, technology, and professional development. How will you make a difference...
and maintain positive relationships with employees we support.. Provide exceptional customer service and support. Serve... satisfaction of the customer. Demonstrated analytics and problem solving skills Excellent customer service and communications...