. Qualifications At least five years in a global contact center, with three in Workforce Management. Bachelor’s in business, data... required. Proficient with Workforce Management tools and Genesys Cloud - queues, routing, APIs, reporting. Advanced Power BI and Tableau...
. Qualifications At least five years in a global contact center, with three in Workforce Management. Bachelor's in business, data... required. Proficient with Workforce Management tools and Genesys Cloud - queues, routing, APIs, reporting. Advanced Power BI and Tableau...
Workforce Management experience with a minimum of 1 year experience as a Manager Has experienced end-to-end Workforce..., timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time...
Workforce Management experience with a minimum of 1 year experience as a Manager Has experienced end-to-end Workforce..., timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time...
within the workforce management and scheduling environment Participate in functions/meetings as required Identifying areas... to changing situations and client needs. K nowledge Atleast 6-8 years Workforce Management experience within a BPO/Call Center...
ELIGIBILITY: FILIPINO CITIZEN SET UP: HYBRID - CIRCUIT MAKATI SHIFT: NIGHTSHIFT (CST) The Manager, Workforce Management... disciplined workforce management and performance excellence. Responsibilities How will Success in this Role be Measured WFM...
Job Description: Join our team as a Workforce Management Assistant Manager, a pivotal role in ensuring operational... excellence across our contact centers. You will support the WFM Manager in optimizing staffing strategies, developing accurate...
within workforce management tools as directed by the Workforce Manager or established protocols to optimize staffing levels, mitigate..., and utilization within workforce management tools, reporting deviations and suggesting improvements to the Workforce Manager. Data...
, real time, through workforce management tool (i.e. IEX). Monitor intra-day call and work volume as compared to forecast... concerns to the Team Manager and/or client.(According to established escalation process) Ensures all required data is tracked...
Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact performance. The...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves...
Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact performance. The...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves...
Summary The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely... to support the Workforce Management team Lead the development of forecasts, resource plans, and schedules for new programs...
Summary The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely... to support the Workforce Management team Lead the development of forecasts, resource plans, and schedules for new programs...
Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact performance. The...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company...
Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact performance. The...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company...
Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact performance. The...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company...
Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact performance. The...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company...
Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact performance. The...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company...
, formulate and test hypotheses Involve in discussions and work closely with Project Manager in developing recommendations... for presentation to client management Implement recommendations with project and client team members Provide support to clients...
SUMMARY The Workforce Manager will report to the Head of Resource Data Management supporting global operations... and operational trends. Proficient in workforce management and analytics tools (Excel, Power BI, Tableau, Anaplan...