Senior Manager and / Asst. Vice President, this role is primarily responsible in managing operations and performance of the...Job Category: Digital Operations - Contact Center Job Description: Basic Function Under the direction of the...
Job Category: Digital Operations - Contact Center Job Description: Manage a team of representative/AMs... targets, handle and manage customer and client escalations Monitor transactions on an ongoing basis and take corrective steps...
customer and client escalations Monitor calls and email transactions on an ongoing basis and take corrective steps... processes wherever possible Keep the team aware of all the information related to products, procedures, customer needs...
customer and client escalations Monitor calls and email transactions on an ongoing basis and take corrective steps... processes wherever possible Keep the team aware of all the information related to products, procedures, customer needs...
and professional communications skills with supervisor, manager, operations management, peers and trainees/agents Deliberate... improvement Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make...
Operations Summary: To supervise a team of professionals (handling consults, inbound, outbound, case, chat, escalations... Commercial Client Operations (CCO) plays a pivotal role in providing an array of services that enable us to care for the needs...
management of an inbound customer contact centre team, across multiple brands and products Responsibilities: Essential... in any discipline Work Experience Requirements: Minimum 2-years' experience in Leadership role in BPO voice operations; Insurance...
to direct manager and/or senior leaders. Acting as the Voice of the Patient, suggesting innovative solutions and reporting... operations. - Experience working in shared services environment with productivity targets. - Experience in the area of customer...
to direct manager and/or senior leaders. Acting as the Voice of the Patient, suggesting innovative solutions and reporting... operations. - Experience working in shared services environment with productivity targets. - Experience in the area of customer...