We are currently partnered with Patrianna who are on the lookout for a Senior RTA to join their team! About Patrianna.... Execute Intraday Adjustments: Perform real-time adjustments to agent schedules, skills, and queues within workforce...
CMS and RTA to assist the management teams with acceptable agent adherence to schedules Analyzes trends such as call... to and/or same day based on the ability of the call center to attain appropriate performance results Manages agent profiles...