The Senior Client Service Executive will be responsible for: Administration services for the team as a whole... and for individual client projects To support the Managers in delivering brand and marketing activities of the company - an integral...
The Senior Client Service Executive manages the entire media process from strategic recommendations, detailed plan... preparation, implementation, including review of plan performance of assigned brands The Senior CSE Seeks and recommends viable...
for assigned IT/BPO clients, ensuring timely communication and support across service engagements. Participate in client meetings... service delivery metrics and assist in identifying trends or issues that may impact client satisfaction. Use CRM tools...
Job Description: The resource will drive process management rigor to ensure superior service delivery by meeting... for client businesses and assist client transformation teams, EXL transformation, technology, and operations teams in process...
to ensure superior service delivery by meeting or exceeding accuracy and related SLAs. They will support the development... of process improvement and innovation strategies for client businesses and assist client transformation teams, EXL transformation...
with a collaborative mindset - Keen attention to detail and willingness to engage in client discussions - Proactive attitude toward... organizational processes - Participate in client discussions, providing insights and clarifications as needed - Support ongoing...
service journey, and how we're addressing client feedback across our products and solutions - all to drive our clients... enablement collateral including tear sheets, case studies, executive and client presentations, videos, social media...
Job Category: Client Service Delivery Job Description: Make your mark as a Client Service Manager in the APAC... region, where you will shape the future of client support and service delivery. Join our team to unlock your leadership...
resources procedures, customer service and computer skills Eligibility Criteria: Open to Process Executives and Senior... client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish...
resources procedures, customer service and computer skills Eligibility Criteria: Open to Process Executives and Senior... client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish...
resources procedures, customer service and computer skills Eligibility Criteria: Open to Process Executives and Senior... client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish...
cancellations and offer fare-appropriate solutions while adhering to airline policies and client travel program guidelines. Provide... with airlines, suppliers, and internal teams to resolve booking or service-related issues. Maintain high service standards...
, and the ability to multitask under pressure while providing superior client service. Responsibilities: Ability to support... knowledge, call center experience and the ability to provide superior Client service Ability to work under pressure...
on a regular basis. Conduct agent interviews to gauge customer service orientation and communication skills trainability.... Protects the confidentiality of client and adheres to company policies regarding confidentiality. Create a positive work...
on a regular basis. Conduct agent interviews to gauge customer service orientation and communication skills trainability.... Protects the confidentiality of client and adheres to company policies regarding confidentiality. Create a positive work...
track of call center metrics to ensure that service levels are met and making necessary adjustments to improve efficiency... to provide hiring projections to operations based on the client requirements Perform analysis to determine staffing targets...
Job Description: The primary role of the job is to educate and produce competent staff to deliver client-set... and design as suited to the needs of the process Ensure compliance to client and organizational policies and procedures Reports...
on a regular basis. Conduct agent interviews to gauge customer service orientation and communication skills trainability.... Protects the confidentiality of client and adheres to company policies regarding confidentiality. Create a positive work...
out of: Client Contracts, 3rd Party Certifications, Statutory and Regulatory requirements, SOX Compliance... Internal, External & Client Driven Audits and preparation thereof. Manage the Documentation and Control requirements...
and certification of trainers on the training modules Building PPTs and other material and participate in presentation to the client.../ internal customers Participate during client visits (presentation of communication programs) Qualifications: At least 12...