Role Purpose: The Support Agent Team Leader oversees the day-to-day performance of the support team, ensuring... across operations. Key Responsibilities: Team Leadership: Supervise, coach, and motivate support agents to achieve individual...
Role Purpose: The Support Agent Team Leader oversees the day-to-day performance of the support team, ensuring... across operations. Key Responsibilities: Team Leadership: Supervise, coach, and motivate support agents to achieve individual...
Overview A Team Leader should be an INSPIRATION! #aNewHomeForYourCareer Someone who manages and develops a team... satisfaction and any other relevant key operational metrics by providing them guidance, support and education. Review team...
for driving both individual and team performance against key metrics that support a high-performing, industry-leading multi...-channel contact centre. The Team Leader will play a pivotal role in coordinating daily activities, aligning resources...
Do: Lead a small team (Sales Supervisor + Broker & Agent Support) Keep processes tight and teams accountable Manage existing...Senior Team Lead Industry: Medical Insurance Cape Town | R35,000 CTC | Full-time Are you currently a Team Leader...
Do: Lead a small team (Sales Supervisor + Broker & Agent Support) Keep processes tight and teams accountable Manage existing...Senior Team Lead Industry: Medical Insurance Cape Town | R35,000 CTC | Full-time Are you currently a Team Leader...
& Development: Identify skill gaps and arrange for upskilling or refresher training. Provide on-the-job support to improve agent...Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS...
CALLFORCE BPO has entered an exciting period of growth, and we are looking for a Fibre Sales Team Leader... to join our team in Cape Town, The team leader will be responsible for managing a team of sales agents who sell fibre internet services...
One of Africa’s largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service... environment e.g (FMCG, Retailers, etc) More than 5 years experience as a Call Centre Team Leader with a minimum of 5 -7 team...
in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents... as they determine call center goals. Working with other supervisors and management team members to support agents and maximize customer...
be supporting the team to lead, guide and support them to achieve optimal results. The role will be responsible for ensuring... a customer service-oriented ethos within the team. Performance Management Ensure SLA standards are met for each shift, agent...
Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team..., united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team...
and deliver amazing customer experiences. Support and motivate your team to ensure they're on track to meet client goals. Handle... campaign Requirements Matric 1-2 years contact Centre Team Leader experience Competencies Strong ability to motivate...
amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer... Matric 1-2 years contact Centre Team Leader experience Competencies Strong ability to motivate and guide a team...
or access point) and occasionally VOIP (Voice over IP). The Technical Support Agent provides support both in person and via..., and escalate them to the Team Captain or Team Leader immediately. Customer-side faults: Provide basic to advanced...
Our client, a well-established leader in the online gaming industry, is looking for a KYC Agent... to join their Compliance and Finance team. This is a critical position at the frontline of protecting both the business and its players...
-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious.... What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded...
-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious.... What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded...
-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious.... What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded...
-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious.... What you get: Excellent earning potential Brilliant training and support Fun at work every day – cash prizes, vouchers, branded...