. As a Senior Support Escalation Manager, you will be the primary contact managing escalated customer and partner issues...-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support...
Customer Resolution: Act as a primary contact to understand issues and improve experiences for account-aligned customers and maintain relationships with internal and external teams to resolve customer issues. Mentor others on the team and p...
experience in telecommunications or a related technical support role, demonstrating effective escalation handling...-paced and dynamic environment, managing multiple priorities concurrently. Join our team as an Escalation Manager...
as an Escalation Manager and contribute to our commitment to delivering outstanding service and resolving complex issues to ensure... and prioritize escalation cases based on severity, impact, and customer needs. Collaborate with technical teams, suppliers...
or support Project Manager 1–2 team members on escalation handling and execution Scope & Complexity Manages moderate to high... in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Escalation Project Manager...
looking for you. The Role, in Plain English This is a Senior Support Manager role, managing a dedicated pod within our Service Desk... in Manila. You'll be leading Support Technicians and Client SMEs who support multiple mid-market clients in a managed services...
looking for you. The Role, in Plain English This is a Senior Support Manager role, managing a dedicated pod within our Service Desk... in Manila. You'll be leading Support Technicians and Client SMEs who support multiple mid-market clients in a managed services...
Service Manager within the Access Support and Chase Connect team, you are responsible in managing a team of Access Support... with various levels of inquiries, delivering product training, incident response management and escalation support...
. Role Overview The Tier 2 Support Manager is responsible for leading the Tier 2 support function, ensuring high-impact... training on triage, investigation, and escalation best practices Collaboration with the Head of Customer Support Work in close...
Position Summary The Manager of Partner Support oversees our APAC Technical Support Engineers in both tactical... operations and strategic longer-term initiatives. The manager supervises team members while guiding and developing them to meet...
Workflows Technical Customer Support provides product, technical and application support for LSEG customers globally...-performance, cost-effective service whilst providing customers with a memorable, positive experience. The Team Manager role...
Customer Support provides product, technical and application support for LSEG customers globally. With customer service...-effective service whilst providing customers with a memorable, positive experience. The Team Manager role within Workflows...
WHAT IS YOUR ROLE As a Customer Support Manager, you will lead a growing multi-level team responsible for delivering exceptional... customer support experiences. You'll drive operational excellence, build scalable processes, and coach future leaders...
WHAT IS YOUR ROLE As a Customer Support Manager, you will lead a growing multi-level team responsible for delivering exceptional... customer support experiences. You'll drive operational excellence, build scalable processes, and coach future leaders...
ABOUT THE ROLE Power Factors seeks a Manager in Technical Support Operations in the Customer Support department to complete... a pivotal role as an internal support escalation subject matter expert. Our technical support services provide our customers...
We are seeking a hands-on and highly capable Team Lead to oversee our Tier 2 Application Support team for a mission..., and develop support engineers and analysts. Manage team workload, monitor performance metrics, and drive continuous improvement...
, to align on strategy and execution. The company is founder-led, profitable, and growing. Our regional Support Managers run... world-class Support teams - solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop...
, Escalation Managers and the team Manager for reported issues, concerns or enhancements based on customer requests, system..., to produce predictable results that fuel the exceptional customer experience. The Genesys Cloud Support Engineer provides...
for Genesys Cloud Engineers as well as clients and vendors In consultation with the Manager of Support Services, manage escalation... process and procedures related to assigned Genesys Cloud accounts In consultation with the Manager of Support Services, manage...
. Technical resource and escalation for Genesys Cloud Engineers as well as clients and vendors In consultation with the Manager... of Support Services, manage escalation process and procedures related to assigned Genesys Cloud accounts In consultation...