We are seeking an experienced Data Analyst to join our team with a focus on headcount optimization projects.... In this hybrid role, you will be responsible for analyzing and presenting data that drives key decisions in workforce planning...
The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management... workforce metrics, trends/patterns and resource allocation to meet organizational needs. S/he will be taking the lead...
Job Summary: The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through... and timely completion of work requests. Update workforce management and other data bases as changes occur. Respond to management...
-remote Willing to work in a nightshift schedule Position Summary We are seeking a Workforce Operations Data Analyst... hoc reporting requests from the workforce operations team. Data Management Extract, clean, and validate data...
The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management... workforce metrics, trends/patterns and resource allocation to meet organizational needs. S/he will be taking the lead...
, real time, through workforce management tool (i.e. IEX). Monitor intra-day call and work volume as compared to forecast... communication skills and displays high confidence level Candidate should demonstrate time management and prioritization skills...
workforce management reports and analytics. This role focuses on data analysis, report automation, and providing insights... to support decision-making across the organization. Key Roles and Responsibilities Design and develop workforce management...
: Proactively monitor real-time contact centre performance across all channels (tickets, chats, tasks) using workforce management... within workforce management tools as directed by the Workforce Manager or established protocols to optimize staffing levels, mitigate...
1year minimum experience in Workforce Management Excellent skills in real-time time management a must Accuracy...
minimum experience in Workforce Management Excellent skills in real-time time management a must Accuracy and attention...
to work on nightshift Experience in Real-time Analyst and Reporting tasks Proficient in MS Office (particularly in MS Excel...
with overall business objectives. The analyst will also be responsible for the design, development, and delivery of workforce.... Standardized Reporting: Produce and distribute accurate daily, weekly, monthly, and quarterly workforce reports for management...
, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time... Workforce Management experience with a minimum of 1 year experience as a Manager Has experienced end-to-end Workforce...
, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time... Workforce Management experience with a minimum of 1 year experience as a Manager Has experienced end-to-end Workforce...
Proficiency in workforce management tools such as IEX, and Genesys Undergraduate degree or equivalent experience Must be willing...., call volumes, intra-day patterns, root cause analysis) Gather workforce metrics/data and distribute reports (e.g., call...
analysts in performing their duties. Provide support, reports and resolve issues and complaints regarding Workforce Management...) years of Workforce Management experience in a call centre setting is required At least three (3) years of Supervisory...
support experience with Kronos Workforce Central or Kronos Workforce Management (Dimensions) Technical / Functional Skills 2... Workforce Management (aka Dimensions) build and support Pay Practice Builds (Pay rules, Accruals, Work rules, Adjustment rules...
Urgently hiring for one of our direct clients in the Philippines. Job Title: Senior Executive- Workforce Management...- Amenable to work onsite, weekend rest day 4- Amenable to work nightshift 5- Experience in Real-time Analyst and Reporting tasks...
Workforce Analyst requirements. Principle Accountabilities (Key Result Areas) Responsible for supporting a team of Planners... within the workforce management and scheduling environment Participate in functions/meetings as required Identifying areas...
? Create scheduling in Workforce Management tool Manage changes to scheduling to ensure adequately daily resource coverage... Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage Collect, analyze...