, and performance reviews. Customer Service Excellence Ensure superior customer experience across all channels (voice, chat...Job Category: Customer Service Job Description: The ideal candidate will have strong people management skills...
on all operational deliverables Assist and mentor the Assistant Manager to come up the learning curve Motivate team members and control... deliverables Assist and mentor the Assistant Manager to come up the learning curve Motivate team members and control shrinkage...
). Proven experience as a trainer for more than 2 years, preferably in process-oriented roles. Knowledge of voice & accent...
any relevant business transformation activities within the team; Coordinate with the Training manager and L&D team to conduct... Training needs analysis and improve team competency and skills; Report on team performance, customer/client feedback...
satisfaction, and development. Control shrinkage and attrition rates while enhancing quality and productivity. Ensure customer...
them. Documented monthly performance review of Agents and Assistant Managers. Conduct quarterly and annual appraisals... of Agents and Assistant Managers and consequently make development plans for them. Appraise Agents based on evaluation...
and Peak XV Partners. About the Role The Assistant Manager - Customer Success plays a pivotal role in managing a high... Lead / Assistant Manager role. Experience in health insurance/insurtech/BFSI or high-volume customer operations preferred...
throughout Graduation) * Work Experience of 2 - 5 years for International Customer Service “Voice” Prior Customer Service... of Be Alight. Learn more at careers.alight.com. (THE ROLE) Associate- Customer Service (T2) The Associate- Customer Service...
throughout Graduation) * Work Experience of 2 - 5 years for International Customer Service “Voice” Prior Customer Service... of Be Alight. Learn more at careers.alight.com. (THE ROLE) Associate- Customer Service (T2) The Associate- Customer Service...
for International Customer Service “Voice” Prior Customer Service experience would be preferred Excellent verbal and written... of Be Alight. Learn more at careers.alight.com. (THE ROLE) Associate– Customer Service (T2) The Associate - Customer...
throughout Graduation) * Work Experience of 2 – 4 years for International Customer Service “Voice” Prior Customer Service... of Be Alight. Learn more at careers.alight.com. (THE ROLE) Associate – Customer Service (T2) The Associate - Customer...
Customer Service “Voice” Prior Customer Service experience would be preferred Excellent verbal and written communication...Associate – Customer Service (T2) The Associate - Customer Service represents the Service Center which is responsible...
for International Customer Service “Voice” Prior Customer Service experience would be preferred Excellent verbal and written... of Be Alight. Learn more at careers.alight.com. (THE ROLE) Associate– Customer Service (T2) The Associate - Customer...
throughout Graduation) * Work Experience of 4 – 6 years for International Customer Service “Voice” Prior Customer Service... of Be Alight. Learn more at careers.alight.com. (THE ROLE) Analyst – Customer Service (T3) The Analyst - Customer Service...
throughout Graduation) * Work Experience of 4 – 6 years for International Customer Service “Voice” Prior Customer Service... of Be Alight. Learn more at careers.alight.com. (THE ROLE) Analyst – Customer Service (T3) The Analyst - Customer Service...
throughout Graduation) * Work Experience of 4 – 6 years for International Customer Service “Voice” Prior Customer Service... of Be Alight. Learn more at careers.alight.com. (THE ROLE) Analyst – Customer Service (T3) The Analyst - Customer Service...
throughout Graduation) * Work Experience of 2 – 4 years for International Customer Service “Voice” Prior Customer Service... of Be Alight. Learn more at careers.alight.com. (THE ROLE) Associate – Customer Service (T2) The Associate - Customer...
throughout Graduation) * Work Experience of 4 - 6 years for International Customer Service “Voice” Prior Customer Service... of Be Alight. Learn more at careers.alight.com. (THE ROLE) Analyst – Customer Service (T3) The Analyst - Customer Service...
and concepts o Contact with customers via email and MS Teams on a day-to-day basis. o Act as Voice of the Customer internally... to represent customer needs and wants. o Strong experience working with Excel/Spreadsheets. o Compliance rules and regulations...
opportunity Level - Assistant Manager/Senior The accounts receivable Assistant Manager / Senior is responsible for monitoring... culture, employee engagement and customer centricity Demonstrating the ability to meet deadlines while managing multiple...