Jobs Job Description Apply now Start Please wait... Job Title: SERVICE DESK ANALYST City: Kuala Lumpur State/Province: Kuala Lumpur Posting Start... point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line...
Tasks Service Desk Analyst ( Vietnamese Speaking) Kualumpur 59200, Malaysia Full time, Permanent 5-8 Years...
Role: Service Desk Analyst (Mandarin or Korean or Japanese or Thai Speaker) Employer: IT Services Working Mode: On Site... center or IT service desk environment. Fresh graduates with relevant academic background and language skills are encouraged...
from the user community into the service desk tracking software (ITSM tool) Applies skills to resolve all technical trouble... tickets at the service desk before referring to technical support Analyzes and resolves all application software or hardware...
, Information Technology, or a related technical discipline. Experience: 2+ years of experience in a call center or IT service desk... opportunities for process improvement. Contribute to documentation, knowledge bases, and continuous service enhancement initiatives...
, Information Technology, or a related technical discipline. Experience: 2+ years of experience in a call center or IT service desk... opportunities for process improvement. Contribute to documentation, knowledge bases, and continuous service enhancement initiatives...
of experience in an IT support/service desk role. Basic understanding of IT systems and troubleshooting techniques. Familiarity..., or ticketing systems. Log and manage incidents and service requests in the ITSM tool (e.g., ServiceNow, BMC Remedy). Perform...
Tasks Service Desk Specialist ( Korean speaking is must) Kualalumpur, Malaysia Full time Permanent 5-8 Years...
, Service Desk and Network Services. Getronics is the leading member in the Global Workspace Alliance, a unique model... that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity...
, Service Desk and Network Services. Getronics is the leading member in the Global Workspace Alliance, a unique model... that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity...
, Information Technology, or a related technical discipline. Experience: 2+ years of experience in a call center or IT service desk... opportunities for process improvement. Contribute to documentation, knowledge bases, and continuous service enhancement initiatives...
, Information Technology, or a related technical discipline. Experience: 2+ years of experience in a call center or IT service desk... opportunities for process improvement. Contribute to documentation, knowledge bases, and continuous service enhancement initiatives...
, Information Technology, or a related technical discipline. Experience: 2+ years of experience in a call center or IT service desk... opportunities for process improvement. Contribute to documentation, knowledge bases, and continuous service enhancement initiatives...
, or a related technical discipline. 2+ years of experience in a call center or IT service desk environment. Technical Competencies... opportunities for process improvement. Contribute to documentation, knowledge bases, and continuous service enhancement initiatives...
, Information Technology, or a related technical discipline. Experience: 2+ years of experience in a call center or IT service desk... opportunities for process improvement. Contribute to documentation, knowledge bases, and continuous service enhancement initiatives...
of experience in an IT support/ service desk role. Basic understanding of IT systems and troubleshooting techniques. Familiarity..., or ticketing systems. Log and manage incidents and service requests in the ITSM tool (e.g., ServiceNow, BMC Remedy). Perform...
job description below Job Title: Service Desk - L1 &L2 Engineer Location: Seremban, Malaysia Responsibilities: Responsible for providing technical...
, categorize, and track all incidents and service requests in the designated ITSM/ticketing system. Adhere to SLA commitments..., response timelines, and ticket ownership protocols to ensure high-quality service delivery. Collaborate with internal technical...
satisfaction. Handled interaction within agreed customer Service Level Agreement (SLA) Record and classify all customers' queries... customer on Incident status/resolution in accordance with SLA. Monitor the IT service process and workflow to ensure SLA...
Responsibilities Serve as the first point of contact for customers seeking technical assistance over phone/chat/web. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on ...