intraday staffing, and communicating real-time performance updates to operations and leadership teams. Acting as the command... (such as NICE IEX, Verint, Genesys, or Aspect). Monitor real-time dashboards and troubleshoot system or routing issues...
intraday staffing, and communicating real-time performance updates to operations and leadership teams. Acting as the command... (such as NICE IEX, Verint, Genesys, or Aspect). Monitor real-time dashboards and troubleshoot system or routing issues...
Job Description: A Real-Time Analyst with MIS focuses on monitoring and analyzing real-time performance metrics... processes. Responsibilities: Real-Time Monitoring: Continuously monitor key performance indicators (KPIs) within the MIS...
REAL TIME ANALYST Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the.... This is where you and your skills come in. We're currently looking for a Real Time Analyst to support us, RingCentral. To succeed in this role...
of Real-Time Analyst or WFM experience. Have strong attention to detail, analytical thinking, and problem-solving skills... & Optimization (RSO) organization and are looking for new talent to join our Real-Time Analyst (RTA) team! Our RTA team plays...
, and issues for operations leaders Utilize Workforce Management (WFM) software for real-time monitoring and adjustments... Analyst experience is mandatory Candidate should have minimum of 5+ yrs. experience as a Real-Time Analyst Comfortable...
. Be part of our success! We're looking for an experienced and reliable Real Time Analyst, Scheduler and OIC to work... and coverage Coordinate real-time schedule adjustments such as break/lunch movements, OT/UT opportunities, and activity...
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations... center enterprise. Responsibilities Monitors real-time call volume and schedule conformance to efficiently utilize staffing...
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations... center enterprise. Responsibilities Monitors real-time call volume and schedule conformance to efficiently utilize staffing...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... center enterprise. Responsibilities Monitors real-time call volume and schedule conformance to efficiently utilize...
The Real Time Analyst is a member of the Customer Service & Support department and part of the WFM Center of Excellence... which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily...
Preferred Skills: Solid understanding of WFM fundamentals. Proven experience in the design, development, and implementation... Roles & responsibilities: Serve as an Analyst on the identification and interpretation of trends and insights with respect...
, etc.) Assist Operations to help provide greater focus on real-time/intraday agent productivity, performance exceptions and schedule... and skillset changes) and/or issue procedural notifications based on trigger events (e.g., average handle time, volume, absenteeism...
, etc.) Assist Operations to help provide greater focus on real-time/intraday agent productivity, performance exceptions and schedule... and skillset changes) and/or issue procedural notifications based on trigger events (e.g., average handle time, volume, absenteeism...
Job Duties and Responsibilities: Monitor real-time queue and to work closely with multiple vendor partners to meet Key... in Workforce Management / Operations Expertise in real-time management, reporting and has background in scheduling and capacity...
, schedule adherence, and break adherence to ensure operational efficiency. Monitor, track, and document real-time floor... and escalate deviations to Operations in real time. Initiate proactive alerts, publish interval performance reports, and inform...
RTA in this role get to: Be the expert and lead a team of RTAs: Monitor queues in real-time to identify and call out... at Consultant level Extend support: Make real-time call outs on performance and staffing level to floor supervisors for appropriate...
from WFM application/manual platform and utilize its full functionality. Ability to communicate with all levels of internal...
from WFM application/manual platform and utilize its full functionality. Ability to communicate with all levels of internal...
on next steps based on the data story available. How you can be Exceptional in this ro le: Perform the creation, real-time... to sponsor or take over sponsorship of an employment Visa at this time. We do not offer international contractor roles...