The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations... specializing in Real-Time Monitoring or Workforce Analysis Advanced knowledge in MS Excel and relevant WF tools such as IEX and CMS...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... experience At least 1 year experience specializing in Real-Time Monitoring or Workforce Analysis Advanced knowledge in MS Excel...
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations... specializing in Real-Time Monitoring or Workforce Analysis Advanced knowledge in MS Excel and relevant WF tools such as IEX and CMS...
Education: Any Bachelor's degree or higher Experience: 3-4 years of experience in workforce analytics, planning..., forecasting, and/or workforce management with a large global call center. Experience with forecasting and multi-variant...
to work on nightshift Experience in Real-time Analyst and Reporting tasks Proficient in MS Office (particularly in MS Excel... or system outages. In this role you will be required to solve problems as they may arise with real time intervention. Include...
: Full-time (8 hours/day, Mon-Fri) Responsibilities As a Workforce Management Specialist, you will be essential to ensuring... contact volumes and plan optimal agent schedules. Conducting real-time monitoring of agent activities, making adjustments...
, schedule adherence, and break adherence to ensure operational efficiency. Monitor, track, and document real-time floor... and escalate deviations to Operations in real time. Initiate proactive alerts, publish interval performance reports, and inform...
minimum experience in Workforce Management Excellent skills in real-time time management a must Accuracy and attention...Job Description: Basic Functions Monitors the queue real-time while tracking, documenting and communicating agent...
Run live contact center ops onsite in Ormoc—own the numbers, skip the wait Role: Workforce Analyst (Five9 Admin... Team: Contact center ops—real-time, real impact You'll keep the center running smooth. Build reports, run dashboards...
bids, and scheduling events. Provide real-time monitoring through available tools (Verint, Avaya CMS, etc.) and workforce...The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day...
As a Workforce Management Real-Time Analyst (RTA) , you will be responsible for ensuring the optimal utilization... of resources to meet the demands of our business operations. Your primary focus will be on real-time monitoring, analysis...
Role Details Type of Support: Workforce Contract Duration: Full Time/Permanent Training Schedule: Open to shifting... We are looking for a passionate Data Analyst to join our team! The successful candidate will be able to dig deep into unfamiliar data sets...
Position: Workforce Analyst Number of hours: 40 Hrs/week Schedule: TBD Develop and maintain accurate forecasting models... and adherence to SLAs. Monitor real-time queue activity and agent productivity, making adjustments as needed to optimize service...
bids, and scheduling events. Provide real-time monitoring through available tools (Verint, Avaya CMS, etc.) and workforce...The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day...
The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management... level objectives. S/he will perform complex analysis using predictive modeling, etc. Accountabilities Real-time monitoring...
The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management... level objectives. S/he will perform complex analysis using predictive modeling, etc. Accountabilities: Real-time...
to work on nightshift Experience in Real-time Analyst and Reporting tasks Proficient in MS Office (particularly in MS Excel... or system outages. In this role you will be required to solve problems as they may arise with real time intervention. Include...
1year minimum experience in Workforce Management Excellent skills in real-time time management a must Accuracy...Job Description: Basic Functions Monitors the queue real-time while tracking, documenting and communicating agent...
Knowledge in using Microsoft Excel. Demonstrates advance knowledge in real time management and exhibits strong decision-making... skills in executing real time action plans Communication/Negotiation: Takes the lead in coordinating with key stakeholders...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... experience At least 1 year experience specializing in Real-Time Monitoring or Workforce Analysis Advanced knowledge in MS Excel...