About The Role As a Workforce, MIS & RTA Head under the Contact Center Channel, you will be responsible for developing... experience in customer service, contact center, and workforce management in BPO setting Contact center background in the banking...
., call volumes, intra-day patterns, root cause analysis) Gather workforce metrics/data and distribute reports (e.g., call... volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents, management) Communicate findings of data analyses...
resources supporting the Command Center must attend functional meetings, complete Train-the-Workforce sessions, and meet... Workforce Analyst requirements. Principle Accountabilities (Key Result Areas) Responsible for supporting a team of Planners...
to call volumes, intra-day behavior, and process gaps. Gather workforce metrics-including call volumes, AHT, adherence..., and MIS reports-and distribute them to relevant stakeholders such as agents and management. Communicate analytical findings...
., call volumes, intra-day patterns, root cause analysis) Gather workforce metrics/data and distribute reports (e.g., call... volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents, management) Communicate findings of data analyses...
Job Description: A Real-Time Analyst with MIS focuses on monitoring and analyzing real-time performance metrics... within a Management Information System (MIS) to ensure optimal operational efficiency and service delivery. This role involves identifying...
Responsibilities: Oversee and deliver all aspects of Workforce Management (WFM) - Planning, Scheduling, Forecasting, Real-Time..., accurate delivery of MIS reports. Lead a team, foster collaboration, and maintain data confidentiality. Proactively identify...
About the job Workforce Planning Manager | Hybrid Setup - Up to 120K Salary Job Expectations: Position... About the Job: We are looking for an experienced and strategic Deployment Manager to join our client's team and lead workforce...
Deployment Manager to join our client's team and lead workforce deployment and planning across multiple service lines... to solve complex resourcing challenges, support workforce transformation, and drive operational excellence in a fast-evolving...
About the job: Workforce Manager (Cebu City) | Onsite Nature Of the Account: Support and Leadership Start... knowledge of service procedures Good analytical skills for MIS, number crunching & reporting to internal & external customers...
About the job: Workforce Manager (Cebu City) | Onsite Nature Of the Account: Support and Leadership Start... knowledge of service procedures Good analytical skills for MIS, number crunching & reporting to internal & external customers...
Job Description: A Real-Time Analyst with MIS focuses on monitoring and analyzing real-time performance metrics... within a Management Information System (MIS) to ensure optimal operational efficiency and service delivery. This role involves identifying...
Job Description: A Real-Time Analyst with MIS focuses on monitoring and analyzing real-time performance metrics... within a Management Information System (MIS) to ensure optimal operational efficiency and service delivery. This role involves identifying...
Job Description: A Real-Time Analyst with MIS focuses on monitoring and analyzing real-time performance metrics... within a Management Information System (MIS) to ensure optimal operational efficiency and service delivery. This role involves identifying...
About the job: Workforce Manager (Cebu City) | Onsite Nature Of the Account: Support and Leadership Start... of service procedures Good analytical skills for MIS, number crunching & reporting to internal & external customers. WFM Tool...
About the job: Workforce Manager (Cebu City) | Onsite Nature Of the Account: Support and Leadership Start... of service procedures Good analytical skills for MIS, number crunching & reporting to internal & external customers. WFM Tool...
Required (External) Minimum 2 years of experience in MIS/WFM role with basic understanding of scheduling, forecasting and capacity...
& Qualifications Required (External) Minimum 2 years of experience in MIS/WFM role with basic understanding of scheduling, forecasting...
solving approach. Expert knowledge of service procedures Good analytical skills for MIS, number crunching & reporting... to internal & external customers. WFM Tool Competency (IEX, eWFM , etc..) RTA/ MIS Experience is advantageous. Can work...
for MIS, number crunching & reporting to internal & external customers. WFM Tool Competency (IEX, eWFM , etc..) RTA/ MIS...