Proficiency in workforce management tools such as IEX, and Genesys Undergraduate degree or equivalent experience Must be willing...., call volumes, intra-day patterns, root cause analysis) Gather workforce metrics/data and distribute reports (e.g., call...
in workforce management System Working knowledge of the operation SLAs, GOS, Productivity, Utilization & other KPIs Performing... function and its deliverables Knowledge of WFM tool like, Genesys, Aspect, IEX. Performing schedule maintenance and management...
that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management...
or strong knowledge with Workforce Management Must be willing to work onsite in Pasig Can start ASAP... management & analysts, client and CNX Operations on a professional level. Qualifications: Intermediate to proficient MS Excel...
allocation. Support Real time teams to manage and achieve the SLAs Expert level understanding of Workforce management principles... monitoring applications. Oversees and maintains the Workforce Management (WFM) Platform / System from Scheduling perspective...
., call volumes, intra-day patterns, root cause analysis) Gather workforce metrics/data and distribute reports (e.g., call... volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents, management) Communicate findings of data analyses...
to call volumes, intra-day behavior, and process gaps. Gather workforce metrics-including call volumes, AHT, adherence..., and MIS reports-and distribute them to relevant stakeholders such as agents and management. Communicate analytical findings...
, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time... Workforce Management experience with a minimum of 1 year experience as a Manager Has experienced end-to-end Workforce...
, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time... Workforce Management experience with a minimum of 1 year experience as a Manager Has experienced end-to-end Workforce...
As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing... for process improvements within workforce management and implement best practices to enhance efficiency. Scheduling...
Should be currently employed as Resource Management Analyst -- RTA. Previous workforce scheduler/coordinator experience is an advantage... Management. Balance billables to ensure the client is billed appropriately. This entails comparing Kronos time and TCS time...
Overview The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts... year Intraday management experience Willing to work in permanent graveyard shift Willing to be assigned in Pasig and open...
while collaborating with the Supervisor of Workforce Management and the Resource Planning Consultant, contributing to effective workforce..., maintain forecasts within the Verint Workforce Management system, and identify opportunities to improve processes that reduce...
The Workforce Management Analyst is responsible for managing capacity planning and forecasting for assigned clients.... They will analyze contact volumes, AHT, impact events, occupancy, and contact center staffing activities to provide management...
The Workforce Management Analyst is responsible for managing capacity planning and forecasting for assigned clients.... They will analyze contact volumes, AHT, impact events, occupancy, and contact center staffing activities to provide management...
The Workforce Management Analyst is responsible for managing capacity planning and forecasting for assigned clients.... They will analyze contact volumes, AHT, impact events, occupancy, and contact center staffing activities to provide management...
Recovery Knowledge of how to use a Job Scheduler Manage incidents via multiple problem / change management systems to include...). About Pomeroy Pomeroy is a global provider of technology solutions and services designed to keep businesses, and their workforce...
monitoring of system consoles Knowledge of AS400 Commands IBM AS400 Message & Alert Management System, Knowledge of: MAM... as requested Batch Scheduling (using ROBOT and Advanced Job Scheduler) Problem determinations & co-ordination with vendors...